Attentive is hiring a
Senior Value Specialist, United States

Summary

The job is for a Senior Value Specialist at Attentive, an AI-powered SMS and email marketing platform. The role involves working with large brands to execute optimized retention marketing strategies, building relationships with customers, and managing delivery of Attentive Advantage Service offerings.

Requirements

• 2 - 4 years of client-facing experience in a Customer Success, Support, or Agency role
• Demonstrated strength in performance analysis and ability to translate key metrics into actionable insights for customers
• Motivated by helping others and derive satisfaction from being part of a team
• Understand how the day to day work delivered by our team directly impacts our customers' progress towards their own goals
• Quick learner and ready to get your hands dirty, able to find creative workarounds when faced with limitations
• Extremely detail oriented, organized, and have a strong ability to prioritize and manage your time effectively
• Proactive and communicative, never shying away from a quick Slack, Zoom, or phone call
• Located in a Central or East Coast region

Responsibilities

• Manage delivery of Attentive Advantage Service offerings (Select Services or Recurring Advantage engagements)
• Build and strengthen relationships with Attentive customers, advising them on how to best drive value through the Attentive platform
• Leverage your Attentive platform expertise to design and build List Growth tools, Segments, Campaigns, Journeys, and Reports in the Attentive UI
• Co-lead customer touchpoints in alignment with our CSM team, proactively offering best-practice recommendations
• Analyze customer data to form accurate forecasts and performance trends
• Develop strong relationships with cross-functional team members and our customers
• Manage your assignments in collaboration with Attentive account teams to ensure customers remain engaged and are successful in their adoption of the Attentive platform
• Provide creative solutions and expedite troubleshooting efforts for our customers
• Translate customer feedback into specific product recommendations
• Positioned as a valuable extension of our customers' teams, your attention to detail and quick execution builds trust between us and our customers
• Identify and invest in training and development opportunities for your team, in addition to making updates to internal workflows and documentation so that they remain as accurate as possible

Benefits

• Competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work
• For US based applicants: - The standard base salary range for this position is $60,000 - $72,000 annually + equity + benefits