Senior Workforce Analyst

Summary

Join Hazel Health, a leading virtual provider of school-based healthcare, as a Senior Workforce Analyst. In this fully remote role, you will support Operations leaders by providing data-driven insights into workforce planning, utilization, and performance. You will collect and analyze workforce data, develop forecasting models, create dashboards and reports, and provide recommendations for staffing adjustments. The ideal candidate has 4+ years of experience in a similar role at a fast-paced organization and prior sales/customer experience. Hazel offers a competitive salary ($70,000-$85,000), performance bonus, stock options, 401k match, healthcare coverage, paid time off, and other benefits. This position is fully remote and open to candidates residing in select states.

Requirements

You have 4+ years of experience in a similar role at a fast-paced start-up or high-growth organization

Responsibilities

• Collect and analyze workforce data from disparate systems to identify trends, forecast staffing needs, planning and optimize resource allocation
• Develop and maintain forecasting models to predict future staffing needs based on business cycles and anticipated growth
• Conduct “what-if” scenarios to assess the impact of potential changes in workload and identified operational process improvements
• Create dashboard that tracks key team performance metrics, such as: staffing levels, turnover rate and absenteeism
• Create staffing models that balance service levels, operational costs, and teammate productivity
• Customize workflow to automate scheduling tasks, reduce manual errors and improve overall efficiency
• Create contingency plans to address sudden staffing changes due to absences, high demand periods or unforeseen events
• Provide recommendations on staffing adjustments, overtime, and other real-time strategies to maintain service levels
• Develop and manage workforce schedules and capacity plans to ensure appropriate coverage for inbound calling, outbound calling, follow-ups, consent tasks, etc
• Monitor and optimize shift schedules to ensure adequate coverage across the day
• Monitor real-time adherence and take proactive measures to address deviations from planned schedules
• Ensure appropriate utilization of teammates during periods of low activity
• Develop recommendations for resource reallocation, overtime management or hiring initiatives
• Conduct regular monitoring and evaluation of performance metrics
• Establish clear and actionable KPIs, such as: productivity per teammate, cost per hire, teammate utilization, cost per referral, cost per visit, ASA, AHT, etc
• Conduct deep-dive analyses to determine root cause of performance issues
• Analyze call volume patterns, handle times, and other key performance indicators to optimize staffing levels
• Provide weekly, monthly and quarterly reports tailored for different audiences (i.e: frontline teammates, supervisors, team leadership, executive leadership) with concise executive summaries that highlight key insights, risks and opportunities
• Manage scheduling and capacity volume
• Design and manage teammate scheduled to align with demand forecasts, ensuring optimal coverage and workload distribution
• Identify opportunities for shift optimization and flexible staffing models to accommodate fluctuations in volume
• Collaborate with functional leaders and Finance on hiring plans to meet business needs
• Oversee workforce data analysis and process improvement strategies
• Analyze workforce trends and provide actionable insights to Operations leaders on opportunities for efficiency improvements
• Develop and maintain workforce dashboards, reports, and presentations to support operational decision-making
• Leverage reporting from call systems and other business intelligence tools to drive data-driven workforce strategies
• Utilize data visualization techniques to transform complex datasets into clear, compelling narratives that drive actionable insights
• Provide training and support to Operations leaders on tools, methodologies, and processes
• Prepare regular reports and presentations for Operations leaders to inform strategic and tactic decision-making

Preferred Qualifications

• You come to this role with prior sales/customer experience; education sales or tech-ed experience a plus
• Data-driven decision making: ensure every initiative is grounded in robust data analysis and measurable insights
• Effective communication: verbal and written communication is clear, concise, purposeful and delivered with empathy and humility
• Continuous improvement: embrace a mindset of relentless process optimization and iterative learning
• Change leadership: actively champion change management to guide smooth transitions and high adoption
• Collaborative partnership: foster cross-functional collaboration and open communication with Operations stakeholders, as well across the organization
• Accountability and transparency: establish clear performance metrics, ensuring teammates and teams are accountable for achieving key operational KPIs
• Innovation and agility: promote a culture that values creative problem-solving, flexibility and the rapid adoption of new processes
• Technical excellence: maintain a high standard of technical aptitude

Benefits

Total compensation for this role is market competitive, with a base salary range of $70,000 - $85,000, up to $10,000 annual performance bonus, stock options, a 401k match, healthcare coverage, paid time off, and a broad range of other benefits and perks