Remote Senior Workforce Management Analyst

Summary

The Senior Workforce Management Analyst at Cohere Health is a data-driven role focused on driving decision making off of analytics. The position involves capacity planning, unit economics reporting, problem solving, staffing level requirements optimization, performance tracking and analysis, process development and improvement, risk remediation, opportunity identification, and presentation material creation.

Requirements

• At least 5 years analytical/reporting experience, preferably at a healthcare company or allied health organization
• At least 3 years experience forecasting and building out capacity models
• Experience with unit economics and driving operational cost through data analysis
• Advanced level of proficiency in Microsoft Excel or Google Sheet
• Experience developing custom spreadsheet models
• Excellent data management skills
• Ability to create advanced visualizations using Microsoft Excel or Google Sheet
• Ability to define and track Key Performance Indicators (KPI) and various business metrics
• 3 years of experience measuring performance related metrics
• Ability to identify shifting trends, outliers, risks and opportunities based on historical datasets
• Knowledge of data forecasting concepts
• Ability to calculate required production hours and make staffing recommendations
• Excellent communication skills both written and oral
• Flexibility and agility, works well in ambiguous situations, clear understanding of an early stage startup environment
• Ability to work cross functionally across remote teams
• Intellectual curiosity with a strong desire to understand a problem and work it to a viable solution
• Thrive in a fast paced, self directed environment
• Highly organized
• Proficient in developing presentations that tell a complete story
• Passionate about continuous process improvement, always actively seeking out practical solutions to challenging business problems

Preferred Qualifications

• BA/BS Degree in Business Administration, Computer Science, or Mathematics
• Experience with both Call Center and Back Office planning and metrics
• Healthcare Experience a plus
• Some familiarity with Salesforce

Benefits

• Health insurance
• 401k
• Bonus