Service Coordinator

Summary

Join Cennox as a remote Service Coordinator and ensure quality standards are met by reviewing field technician work and documentation. This full-time role requires knowledge of standard office practices, strong organizational skills, and excellent customer service. You will need problem-solving skills and the ability to work independently. Cennox offers insurance and 401k benefits. The position is open to all applicants, reflecting Cennox's commitment to diversity and inclusion.

Requirements

• Knowledge of standard office practices, including the ability to operate computers, email, and MS Office, with efficient keyboarding
• Organized with the ability to multi-task and maintain a high level of attention to detail
• Ability to provide outstanding customer service via phone and email correspondence with customers and field staff
• Problem-solving and decision-making capabilities
• Motivated self-starter with the ability to work independently with moderate supervision
• Ability to meet deadlines in a busy environment
• High school diploma or equivalent
• Ability to sit and stay focused for long periods of time, with finger dexterity for keyboarding
• Vision correctable to 20/20

Responsibilities

• Review photos and work orders sent in by field technicians to ensure accuracy and compliance
• Miscellaneous jobs, such as filing, copying, answering phones, etc., as assigned
• Perform other duties as assigned

Preferred Qualifications

Experience in an office environment, preferred

Benefits

• Eligible for 401k after one year of employment
• Eligible for health, dental, vision, and life insurance after an initial 60 days of employment
• Eligible for paid holidays and paid vacation after qualifying continuous employment