Bitly is hiring a
Service Delivery Lead

Summary

The job is for a Software Development Lead position at e-Core, a company that helps businesses transform their business models using the latest technologies. The SDL will collaborate with engineering and commercial teams to develop innovative digital solutions and ensure successful delivery of client roadmaps and solutions.

Requirements

Intermediate/advanced English proficiency with effective communication skills (speaking, listening, and reading)

Responsibilities

• Collaborate with engineering and commercial teams, as well as potential clients, to conceive solutions aligned with the client's objectives
• Work to de-escalate difficult situations with clients
• Work in conjunction with product owners and technology leaders to ensure successful delivery of the client's roadmap and solutions
• Anticipate and resolve problems within the team, including communication, performance, interpersonal dynamics, and clarity of responsibilities
• Have a high-level view of architecture and tools, identifying and driving strategic investment opportunities and continuous improvements in processes and communication
• Adopt and ensure compliance with all operational policies of the system, including access control, encryption, log recording, change management, platform security, system configuration, and incident policies
• Facilitate onboarding for new collaborators, offering orientation, support, and mentoring
• Exemplify and promote the values and culture of the company; share knowledge through internal and external events
• Maintain best practices and golden rules, creating case studies with results for clients
• Develop and review delivery scopes
• Maintain a technical relationship with AWS, collaborating with architects and business representatives from AWS
• Identify, test, and adopt tools that contribute to the responsibilities of the vertical
• Monitor the financial health of projects and contracts
• Build, manage, and maintain a capable team in the knowledge domain
• Manage direct and indirect professionals in your area, activities such as career management, performance review, team engagement, recognition, retention of professionals, hiring, terminations, etc
• Identify and track team performance metrics to ensure success and operational efficiency