Oritain is hiring a
Service Delivery Manager

Summary

Join Oritain as a Service Delivery Manager in the New York metropolitan area. This hybrid role involves overseeing the adoption and delivery process of the post-sales program, managing a portfolio of clients, ensuring data integrity, staying connected with clients and internal teams, planning, building relationships, working with different teams, managing logistics, focusing on outcomes, communicating clearly, monitoring performance, and adhering to standards. The role requires at least 3-5 years in a service delivery, project or account management/Customer success role, excellent knowledge and experience of Microsoft business tools, prior experience in one/mixture of the following field/s: Account Management, Delivery Management, Project Management, Logistics, Science/Laboratory, Data Management, a flexible and adaptable interpersonal style, demonstrated resiliency and ability to work under pressure, excellent written and verbal communication skills in English, project management certifications are highly advantageous. The role offers 35 days PTO (includes US public holidays), medical insurance, dental and vision cover, 401K, life insurance and AD&D, enhanced maternity leave, and a salary range of $85,000 - $100,000 per annum.

Requirements

• At least 3-5 years in a service delivery, project or account management/Customer success role
• Excellent knowledge and experience of Microsoft business tools (email, outlook, Excel and PowerPoint). A minimum of intermediate level of Excel proficiency is required
• A flexible and adaptable interpersonal style to influence others to share ideas and problem-solve
• Demonstrated resiliency and ability to work under pressure
• A strong team player
• Excellent written and verbal communication skills in English are critical

Responsibilities

• Ensure delivery: Make sure everything we promised in contracts and program plans gets delivered
• Data and Sample Integrity: Ensure all samples are collected under Oritain’s sampling guidelines and all associated data is handled accurately
• Stay Connected: Be the go-to person, staying in touch with clients and our internal teams to catch any issues before they become problems
• Keep the Momentum Going: When obstacles pop up, knock them down and keep everyone moving forward
• Plan: Lead the charge on planning, spotting potential roadblocks early, keeping everything running smoothly across all services and planning your work daily and longer-term to meet operational targets
• Build Relationships: Connect us, partners, and clients, ensuring we work together seamlessly
• Work with the Team: Collaborate with different teams to ensure we meet our client obligations
• Manage Logistics: Work with our nominated collection agents to ensure the effective and efficient global movement of collected samples
• Focus on Outcomes: Ensure operational outcomes meet our quality expectations
• Communicate Clearly: Update everyone affected or involved in this process with up-to-date schedules and progress reports
• Monitor Performance: Monitor our progress and address any risks or delays as soon as they arise

Preferred Qualifications

Prior experience in one/mixture of the following field/s: Account Management, Delivery Management, Project Management, Logistics, Science/Laboratory, Data Management

Benefits

• 35 days PTO (includes US public holidays)
• Medical Insurance
• Dental and Vision cover
• 401K
• Life Insurance and AD&D
• Enhanced Maternity leave