Super.com is hiring a
Service Delivery Specialist

Summary

The job description is for a Customer Experience team member role at Super, a fast-growing subscription home care company. The role involves communicating with customers through various channels, serving as the point person for customer service, and working closely with cross functional teams. The job is primarily remote but may require occasional in-person training. The company offers competitive salary, benefits, stock options, opportunities for growth, mentorship from executives, and a unique professional opportunity.

Requirements

• Coachable, adaptable, self motivated, and a team player who thrives in a collaborative environment
• High School Diploma or equivalent
• Possess exceptional critical thinking skills, attention to detail and driven to help customers
• Help identify opportunities for improvement within team processes and system capabilities
• Excellent time-management skills and ability to prioritize workday tasks
• Exceptional written and verbal communication skills, including an engaging phone presence
• Excellent organizational skills as well as ability to handle and perform multiple tasks throughout the day

Responsibilities

• Communicate with customers through multiple channels including email, phone, and online platforms
• Serve as the point person for our customers and service provider network
• Interpret, understand, and communicate coverage based on customers’ warranty contracts
• Review inbound claims for eligibility based on coverage, dates, payment, and prior claims history
• Communicate and coordinate dispatches between the customer and our service network
• Respond in a timely manner to customer and service provider inquiries electronically or by phone
• Proactively reach out to customers and service providers to ensure high levels of satisfaction and engagement
• Work closely with cross functional teams including sales, purchasing and field ops

Preferred Qualifications

One or more years of experience working in a call center environment is preferred

Benefits

• Competitive salary and benefits
• Provide stock options
• Give tools to help you achieve your objectives
• Opportunities for growth within the company
• The opportunity to join a fast-growing Silicon Valley technology company
• Mentorship from proven executives
• A unique professional opportunity different than any other in the home service industry