Service Desk Engineer

Summary

Join Hitachi Digital as a Service Desk Engineer and be the first point of contact for colleagues, providing expert technical support and ensuring a smooth technology experience. You will handle 1st and 2nd line remote support for software and hardware issues, manage tasks using a ticketing system, and deploy user equipment. The role involves participation in internal IT projects and requires strong communication, problem-solving skills, and a customer-centric approach. At least one year of experience in a similar position is needed, along with good communication skills and familiarity with basic network and directory services. The company offers industry-leading benefits, support, and services focused on holistic health and wellbeing, along with flexible arrangements.

Requirements

• At least one year experience in the same and similar position
• Very good communication skills to build business relations with Management / Employees / Colleagues
• Ability to work in a team and under customer pressure
• Intermediate knowledge of English
• Ability to multitask and prioritize appropriately in a fast-paced environment
• Experience in customer service
• Familiarity with basic network and directory services (AD, DHCP, DNS)
• Basic mail troubleshooting skills
• Experience with end user hardware/software problem solving and troubleshooting
• Experience with Windows 11 and MacOS troubleshooting

Responsibilities

• Provide 1st and 2nd line remote support for end users (both software and hardware issues)
• Register, track, and manage tasks using a ticketing system (e.g., Jira)
• Prepare, configure, and deploy user workplace equipment (laptops, docking stations, peripherals)
• Participate in internal IT projects and initiatives

Preferred Qualifications

• Familiarity with identity and device management systems such as Okta, Microsoft Office 365, Azure, Intune, and ServiceNow
• ITIL Foundation certification or knowledge of ITIL practices
• Experience with Linux
• Experience with enterprise IT services support (e.g., print management, software deployment tools like MDT)

Benefits

• Industry-leading benefits, support, and services that look after your holistic health and wellbeing
• Flexible arrangements that work for you (role and location dependent)