Service Desk Engineer

Summary

Join Spotlight Sports Group's Enterprise IT Department as a B2B and desktop support specialist. You will provide professional IT support to internal and external customers, manage IT assets, and contribute to incident management. The role involves supporting a fast-paced, expanding tech department and requires strong technical skills and excellent communication. You will work collaboratively within a busy team, proactively addressing IT needs and ensuring smooth operations. This position offers a comprehensive benefits package, including private medical insurance, excellent parental leave, and various other perks.

Requirements

• Demonstrate an interest in learning new technologies and developing knowledge and skills
• Demonstrate IT technical knowledge and troubleshooting skills - Windows 10, Mac OS, MS Office, Internet browsers (Chrome, IE, Firefox), Networking principles, Gmail and Google Apps
• Possess excellent communication skills
• Demonstrate a strong customer focus and service delivery
• Work well as part of a busy team
• Be self-motivated and proactive to provide a quality service and support the business

Responsibilities

• Provide end user support for Spotlight Sports Group staff for hardware, software, infrastructure and telephony requests
• Administer user accounts using Active Directory for the internal Windows network, Google Admin for Gmail and Google Docs and in-house systems
• Manage mobile device assets for users’ devices including support and logging the status of the device throughout its lifecycle
• Manage supplier orders for consumables and hardware and software provision
• Ensure support and operational procedure documents are kept up to date for day to day activities and tasks
• Maintain the Configuration Management Database for Racing Post assets
• Provide B2B 1st line triage and life cycle management
• Manage ITIL Incident Management using a Service Management toolset following an established best practice framework process

Preferred Qualifications

• Hold an IT qualification or degree equivalent
• Hold ITIL V3 or upwards certification
• Demonstrate a keen interest and knowledge in horse racing
• Have previous experience of a publishing environment to understand the needs and pressures of customers
• Have exposure to Google Apps for Business and/or any other cloud based technologies
• Possess an in-depth knowledge of Microsoft Office Applications

Benefits

• Private medical insurance
• Excellent parental leave
• Working globally policy
• Mental health support
• Assistance programs
• Social gatherings
• Pension scheme
• Various other benefit schemes
• Birthday off work
• 25 days of holiday per year
• Life assurance
• Exclusive perks like the Star card and our Step Further Awards (our employee recognition program)
• Season Ticket Loan
• Cycle to Work Scheme
• Complimentary access to our Racing Post Members Club, complete with an Ultimate Membership
• Opportunity to volunteer two days per year with our charity partner, Autism in Racing