Central California Alliance for Health is hiring a
Service Desk Manager in United States

Summary

The job is for a Service Desk Manager in the Technology Services Department at Central California Alliance for Health (the Alliance). The role involves managing ITS operations, providing guidance on related IT functions, and overseeing staff. The ideal candidate should be an experienced Service Desk leader with ITIL certification, knowledge of various technologies, and strong teamwork skills.

Requirements

• Seasoned Service Desk leader who practices and promotes exemplary customer service
• ITIL Certified
• Experienced in creating and managing KPI's, metrics and reporting
• Demonstrated ability to manage competing priorities, aligning them with department or company objectives for optimal efficiency and success
• Invested in staff development and empowering teams to do their best work
• A strong collaborator, with an ability to see the bigger picture and work toward the best solutions for all parties

Responsibilities

• Manages and leads Information Technology Services (ITS) Service Desk operations
• Acts as a subject matter expert and provides guidance on related information technology functions and departmental operations
• Provides management oversight related to the Service Desk function
• Manages, supervises, mentors and trains assigned staff

Benefits

• Medical, Dental and Vision Plans
• Ample Paid Time Off
• 12 Paid Holidays per year
• 401(a) Retirement Plan
• 457 Deferred Compensation Plan
• Robust Health and Wellness Program
• Onsite EV Charging Stations