Field Service Engineer

Summary

Join MTS, a leader in the test and simulation industry, as a Field Service Engineer! This remote position requires 70% travel and involves calibrating, maintaining, installing, troubleshooting, and repairing complex test systems at customer sites. You will manage customer relationships, diagnose equipment problems, perform calibrations, and coordinate installation and maintenance activities. The ideal candidate possesses a strong technical background, excellent communication skills, and a proven ability to troubleshoot complex systems. US Citizenship is required due to ITAR/CUI regulations.

Requirements

• Troubleshoot to board level
• Willingness to travel
• Must possess a valid driver’s license and able to obtain automobile/liability coverage
• Excellent Communication skills - verbal and written
• Basic MS-Office computer and software skills
• Ability to work with high degree of personal discipline
• Problem solving and analytical business skill
• Demonstrated customer service skills and experience
• BS degree in Engineering or technical discipline with a minimum of 2 years relevant experience
• AA(Vo-tech) degree in a technical field or equivalent military training with a minimum of 4 years relevant experience
• US Citizenship required - working in ITAR/CUI Regulated environments

Responsibilities

• Manages customer base and business activities to optimize customer satisfaction, efficiency of operation, revenue generation, margin levels, and service contract performance
• Diagnoses equipment problems to the major sub-sections of the system (i.e. controllers, hydraulics, data acquisition systems, transducers, grips, fixtures, etc.)  Restores equipment operations
• Performs calibrations relevant to assigned customer base independently
• Coordinates and conducts installation and maintenance activities
• Implements the operational requirements of the MTS Corporate and Field Service Quality System
• Assists as requested to support service sales efforts by being knowledgeable of and understanding strategic goals relative to growth, margin and marketing
• Maintains service documentation in requested format for all service activities delivered at customer sites as assigned
• Manages all assigned assets according to company policy (i.e. automobile, financial instruments, and service equipment)
• Maintains current knowledge and training in MTS technology and products
• Other duties and special projects as assigned

Preferred Qualifications

• Knowledge of PID Controllers
• Hydraulics/Pneumatics
• Read and Interpret Blueprints and Schematics

Benefits

Position is remote with 70% travel, some overnight