Field Service Engineer

Summary

Join Evertz's AV Service team as a recent graduate and become the primary point of contact for clients, influencing their perception of the company. This role blends technical expertise and customer service, involving both in-house work and on-site visits to customer studios and facilities. The position requires US travel and offers flexible work arrangements, including remote work options. Evertz provides a competitive compensation package and various employee benefits. The ideal candidate possesses a strong technical background, exceptional customer service skills, and the ability to thrive in a fast-paced environment.

Requirements

• College or University education in Electrical, Electronic, or Computer disciplines
• Passion for technology and learning new software and hardware products
• Hands-on experience with IP Networking, server hardware and Linux OS
• Unparalleled desire to help customers and deliver service excellence
• Problem-solving ability while reacting to changing situations, & championing issues to resolution
• Ability to multi-task in a fast-paced environment
• Strong verbal and written communication skills
• Must be eligible for travel within US and Canada
• US Citizenship is essential

Responsibilities

• Travel within the US for customer deployments and general service
• Install product(s) or systems at customer sites and deliver product training to customers
• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
• Assess customer’s product application, troubleshoot and diagnose issues through research and/or re-creation to determine a root cause
• Systematic & detail-oriented troubleshooting, data collection and reporting of issues
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback

Preferred Qualifications

Location : Remote work possibility for any US State

Benefits

• Employer funded benefits program
• Competitive total compensation package
• Work-Life Balance
• Career Progression
• Casual Work Environment