Implementation Specialist

Summary

Join Fleetworthy as an Implementation Specialist and play a key role in onboarding new customers, ensuring their success with our fleet management solutions. You will guide clients through a seamless process, helping them maximize efficiency and safety. This involves collaborating with internal and external teams, managing projects, and providing excellent customer service. The ideal candidate possesses strong communication and project management skills, along with a minimum of 3 years of experience in client services or project management. A Bachelor's or Associate's degree in a relevant field or equivalent experience is required. The compensation range is $45,000 to $50,000 annually.

Requirements

• Bachelor’s or Associate’s degree in Business or Business Management, or equivalent work experience
• Minimum of 3 years of experience in client services or project management
• Proficiency in MS Office (including Excel) and CRM systems
• Strong communication, listening, and presentation skills
• Analytical thinking, problem-solving, and attention to detail
• Excellent organization and time management skills

Responsibilities

• Collaborate with clients to understand stakeholder expectations and fleet operations while forming relationships with key team members
• Gather and organize data required for Fleetworthy services
• Set up new customer accounts
• Partner with the sales team to align purchased services with client needs
• Coordinate with third-party partners, vendors, and agencies to establish client and Fleetworthy access
• Work with internal operational teams to ensure alignment on client expectations and service delivery
• Ensure services and billing are initiated promptly
• Document and participate in client meetings and conference calls
• Respond promptly to customer and internal communications, ensuring requests are addressed effectively
• Proactively communicate with clients to gather information and provide account updates
• Support the creation and maintenance of documented procedures for implementation processes
• Provide input on project estimates and timelines
• Maintain current work-in-progress records and archives

Benefits

$45,000 to $50,000 USD Yearly