Service Operations Resource Coordinator

Summary

Join GuidePoint Security as a Regional Service Ops Resource Coordinator, supporting the Professional Services Sales Operations Specialist. You will manage resources for technical projects, ensuring client satisfaction and efficient operations. Key responsibilities include generating service quotes, tracking opportunities, and liaising with internal and external stakeholders. This role requires strong organizational and communication skills, experience with task management tools, and a positive attitude. GuidePoint offers a remote-work environment, comprehensive health benefits, paid time off, and other perks.

Requirements

• Associate degree or equivalent from two-year college with four-year degree in a relevant area of study or technical school preferred
• Knowledge of Information Systems concepts required, past Cyber Security operations, services or proposal writing experience strongly desired
• Must be self-motivated
• Must have outstanding attention to detail and commitment to follow-through
• Ability to work well in a team environment
• Prior experience with task management/ Kanban tools and Customer Relationship Management (CRM) software is required. Experience with Jira and/or SalesForce.com preferred
• Strong ability to multitask and understand processes quickly and efficiently
• An unwavering positive attitude, a strong drive for results, and the ability to deal with ambiguity are a must

Responsibilities

• Use internal tools and processes to generate service quotes, help scope and track opportunities, and process and close opportunities
• Promptly respond to internal and external inquiries for professional services
• Understand and suggest ongoing process improvements for the engagement lifecycle
• Interface with Technical leaders, practice delivery leads, and Sales Support Specialists on a daily basis in a fast paced, engaging environment
• Be able to manage multiple streams of work in an organized and timely manner
• Serve as a liaison between Customers, Vendors, and GuidePoint outside Sales Executives and Service Leaders
• Document and maintain processes and procedures for workflow steps
• Develop and maintain relationships with GuidePoint key Vendors and Customers
• Assist with identifying, onboarding, tracking, and offboarding consultant and sub-contractor resources
• Review, reconcile, and approve resource time entries and timesheets in a timely manner
• Perform assessments of project hours Planned versus hours Consumed to identify adjustments needed to bid models
• Develop and deliver reports and assessments needed to support the effective and efficient use of subcontractor and internal resources
• Assist Project Managers with resourcing and managing proposed schedules and project plans
• Assist Project Managers with preparations and execution of the internal and external project kick off meetings to include but not limited to presentation decks, meeting notes, coordination, scheduling, and facilitating
• Assist Project Managers with project plan development, as it is required in the SOW or requested by the practice
• Follow internal processes to ensure proper revenue, cost recognition, invoicing of clients occurs
• Ensure regular and timely communications to all key stakeholders
• Manage Project challenges such as schedule and budget issues; identify and document Project risks
• Plan and manage resources ensuring all projects meet scope and budget expectations
• Adhere to identified best practices, methodologies, and process documentation
• Other duties as assigned
• Adhere to GuidePoint Security Core Values

Preferred Qualifications

Technical sales, professional service or consulting and technical writing experience preferred

Benefits

• Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
• 100% employer-paid medical premiums (employee only $0 deductible and HSA plans) along with 75% employer-paid family contributions
• 100% employer-paid dental premiums (employee only) along with 75% employer-paid family contributions
• 12 corporate holidays and a Flexible Time Off (FTO) program
• Healthy mobile phone and home internet allowance
• Eligibility for retirement plan after 2 months at open enrollment
• Pet Benefit Option