HR Operations Coordinator

Summary

Join Olo's growing team as an HR Operations Coordinator, reporting to the Senior Manager, HRIS. This role involves managing the full employee lifecycle, from onboarding to offboarding, and requires strong HR administration skills. You will oversee daily HR tasks, enhance processes, handle sensitive information confidentially, and serve as the primary point of contact for employee inquiries. The position offers remote work flexibility within the U.S. or at Olo's NYC headquarters. Responsibilities include managing onboarding and offboarding processes, maintaining employee files, updating HR resources, ensuring data accuracy, conducting audits, and supporting HRIS functions. Olo offers a competitive compensation package and a variety of benefits.

Requirements

• 1+ year of experience in Human Resources
• High emotional intelligence with the ability to build rapport with team members across various levels and locations
• Proficiency in Google Suite, Excel, Word, and PowerPoint
• Strong verbal and written communication skills
• Excellent organizational and administrative abilities
• Effective judgment and capability to prioritize and manage competing demands

Responsibilities

• Oversee all daily HR administration tasks and offer support across various departments as needed
• Identify and implement opportunities to enhance processes and increase efficiencies, leading continuous improvement efforts within HR operations
• Handle sensitive information with the highest level of confidentiality and in line with data protection standards
• Serve as the primary point of contact for employee inquiries related to HR, managing questions and concerns through channels such as the HR portal and HR email inboxes
• Manage the complete onboarding process for new employees, including but not limited to welcome emails, background checks, I-9 verification, HRIS setup, HR compliance paperwork, and state-specific documentation preparation
• Oversee the full offboarding process for departing employees, collaborating with cross-functional stakeholders to address specific needs and ensuring compliance with state regulations and company policies
• Refine and streamline both the onboarding & offboarding processes to reduce complexity, minimize manual tasks, and alleviate administrative burdens, enhancing scalability and accuracy
• Administer and update employee files to ensure compliance and completion
• Regularly review and update HR resources and self-service platforms to keep information current and relevant
• Maintain the accuracy and completeness of employee data, providing clear and thorough documentation for auditing purposes
• Support HRIS data changes, reporting, and employee troubleshooting as needed
• Conduct regular audits of employee data to ensure accuracy, consistency, and completeness, making necessary corrections and working with relevant stakeholders as needed
• Ensure compliance with federal and state regulations concerning employee notifications, verifications, and other requirements, collaborating with HR leadership as necessary
• Provide assistance with additional projects and tasks as required

Preferred Qualifications

Bachelor’s degree in Human Resources, Psychology, Business, or a related field

Benefits

• 20 days of paid time off
• 10 separate sick days
• 11 holidays, plus year-end closure
• Health, dental, and vision coverage for yourself and your family
• A 401k match
• Remote-office stipend
• Company equity
• A generous parental leave plan
• Volunteer time off
• Gift matching policy
• Remote work