ServiceNow Architect

Summary

Join Coveo as a ServiceNow Architect and be a key player in our digital transformation! Design and implement custom ServiceNow solutions, integrating with other enterprise systems. Collaborate with cross-functional teams to optimize processes and ensure security and compliance. Leverage your 5+ years of experience in ServiceNow architecture and advanced technical roles. Lead complex projects, utilizing Agile methodologies and scripting languages. If you're a fast learner with strong documentation skills and ITIL experience, apply now!

Requirements

• 5+ years experience as a ServiceNow Architect or in a similar advanced technical role
• Expertise in designing, developing, and implementing advanced ServiceNow solutions, including ITSM, Flow Designer, and Integration Hub
• Proficiency in scripting and coding languages (JavaScript, HTML/CSS, REST/SOAP APIs)
• Demonstrated ability to lead complex ServiceNow projects autonomously, from conception to implementation
• Familiarity with Agile methodology and experience with Jira Sprint Management

Responsibilities

• Design and implement custom modules, workflows, and advanced automations tailored to Coveo’s needs
• Drive integrations between ServiceNow and other enterprise systems (e.g. Workday, Salesforce, Microsoft AD, Jira)
• Collaborate with cross-functional teams and stakeholders (such as IT, Finance, HR, and Procurement) to align ServiceNow solutions with business objectives
• Ensure security, compliance, and governance are embedded within the platform’s architecture
• Evaluate existing processes, identify opportunities for optimization, and develop scalable solutions
• Share expertise with team members to foster skill development and innovation within the team

Preferred Qualifications

• A fast learner, with the curiosity to understand the “why” behind processes and deliver the best solutions for our teams
• Strong skills in creating and updating technical and process documentation
• Experience with ITIL practices and frameworks
• Knowledge of ITOM and ITBM is a strong asset

Benefits

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