ServiceNow Architect

Summary

Join LightFeather as a ServiceNow Architect in our Washington, DC team, working remotely full-time. This role centers on designing, implementing, and optimizing ServiceNow solutions for IT modernization. You will lead ServiceNow implementations, collaborate with cross-functional teams, and ensure seamless integrations. The ideal candidate possesses extensive ServiceNow expertise, strong technical skills, and experience with various ServiceNow modules. This position requires a Secret/Top Secret clearance and a minimum of 5 years of relevant experience. LightFeather offers a diverse and inclusive work environment.

Requirements

• US Citizenship
• Must possess or be able to obtain a Secret/Top Secret clearance
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience
• ServiceNow Certified System Administrator (CSA)
• Minimum of 5+ years of experience as a ServiceNow Architect or a similar role
• Proven expertise in implementing and optimizing ServiceNow modules such as ITSM, ITOM, HRSD, and Security Operations
• In-depth experience with ServiceNow integrations, custom development, and troubleshooting
• Strong knowledge of ServiceNow data models, workflows, scripting (JavaScript), and REST APIs
• Experience with ServiceNow upgrades, performance tuning, and best practices for scalability
• Proficiency in web technologies, including JavaScript, HTML, CSS, and ServiceNow scripting capabilities
• Familiarity with ITOM capabilities, Service Catalog, and Reporting
• Strong knowledge of data security practices and integration security protocols
• Excellent communication and collaboration skills to engage effectively with both technical and non-technical stakeholders
• Strong problem-solving capabilities and a proven ability to develop innovative solutions for complex technical challenges
• Experience with Agile and DevOps methodologies
• Self-motivated, proactive, and able to work independently in a remote environment

Responsibilities

• Design and optimize ServiceNow solutions to align with business and IT requirements, ensuring adherence to best practices
• Lead the end-to-end architecture of ServiceNow implementations, including planning, design, and deployment phases
• Collaborate with cross-functional teams to translate business needs into detailed technical requirements and specifications
• Customize and extend ServiceNow applications and modules such as ITSM, ITOM, HRSD, and Security Operations
• Integrate ServiceNow with external systems and third-party applications, ensuring seamless data flow and robust security
• Develop and implement strategies for workflow automation, data migration, and system performance optimization
• Conduct code reviews, testing, and deployment planning to maintain high standards for reliability, scalability, and security
• Serve as a technical lead, mentoring developers and ensuring adherence to ServiceNow development best practices
• Create and maintain detailed documentation for system designs, configurations, integrations, and processes
• Troubleshoot and resolve technical issues related to ServiceNow performance and functionality
• Stay current with ServiceNow updates and features, recommending system enhancements to align with IT modernization goals

Preferred Qualifications

• ServiceNow Certified Application Developer (CAD) or equivalent certifications
• Experience with Cloud platforms (AWS, Azure) and DevOps tools (e.g., Jira, Jenkins, GitHub) is a plus

Benefits

Remote work, flexible hours