ServiceNow Project Manager

Summary

Join NewRocket, a leading ServiceNow partner, as a Senior Project Manager! Lead and guide technical staff on ServiceNow project implementations, managing large, complex projects. This client-facing role requires strong leadership, problem-solving, and communication skills. You will be responsible for project execution, budget management, risk mitigation, and team mentoring. If you're a seasoned project manager with a proven track record of success and a passion for technology, we encourage you to apply!

Requirements

• 8- 12 years of business-related experience, with a minimum of 5 years in technology Project/Program management, with highly desired Agile Project Management principles and experience
• Experience in strategic planning, resource allocation, monitoring of project process, detailing schedule reports on measurable items such as milestones and deliverables
• Highly proficient in project methodologies and management principles
• Demonstrated experience managing projects throughout entire execution to ensure success as defined b adherence to standards of scope, budget, and timeline
• Have had oversight of economics of project plans and provided actionable feedback relating to cost benefit and return-on-investment standards
• Broad understanding of the ServiceNow Domain areas
• Strong written and verbal communication skills
• Strong facilitation skills
• Strong attention to detail
• Ability to assess and mitigate risk
• Experience leading and motivating a team
• Comfortable working in a matrixed organization
• Comfortable working with ambiguity and change
• Bachelor's degree in Business Management or related field
• PMP certification

Responsibilities

• Serve as liaison between business and technical aspects of projects
• Define project scope and objectives and communication plans
• Plan project stages and assess business implication for each stage
• Monitor progress to ensure deadlines, standards, and cost targets are met
• Assign resources, timelines and schedule for assigned projects
• Facilitate crew and customer meetings
• Manage project execution, budget, forecasts, schedule, and scope
• Mitigate risks and dependencies
• Manage solutions using Agile and iterative project methodologies and various project management tools
• Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing
• Monitor or track project milestones and deliverables and confer with project personnel to identify and resolve problems
• Develop and manage work breakdown structure (WBS) of information technology projects
• Submit project deliverables, ensuring adherence to quality standards
• Prepare project status reports by collecting, analyzing, and summarizing information and trends
• Ensure quality control standards
• Measure and report team progress
• Create, revise, and execute project work plans as appropriate to meet needs and requirements based on company process standards
• Effectively apply project management methodology and enforces project standards
• Identify project resources as needed and assign individual responsibilities
• Manage day-to-day operational aspects of a project execution and scope, forecasting and reviewing deliverables and schedules
• Prepare for engagement reviews and execute quality assurance procedures to minimize exposure and risk
• Ensure project documents are complete, current, and stored appropriately
• Perform and complete project accounting duties, which include tracking and reporting project team hours and expenses on a weekly basis, managing budget, ensuring of accurate invoicing and follow-up with clients when necessary, monitoring receivables, analyzing projects regarding profitability, revenue margins, bill rates and utilization
• Provide weekly project burn sheets and follow closeout project process and activities
• Facilitate communication with team member and clients throughout the project cycle; and inform superiors when necessary

Preferred Qualifications

• Agile/SCRUM certifications
• ServiceNow experience