ServiceNow Technical Consultant

Summary

Join CoreSphere as a ServiceNow Technical Consultant/System Administrator! This 100% remote role supports a FedRAMP-certified ServiceNow solution for a large US Federal agency. You will provide Operations & Maintenance (O&M) support across multiple ServiceNow suites, including ITSM, ITAM, FSM, ITOM, IRM, HRSD, VRM, and more. Responsibilities include agile development activities, collaborating with teams, managing deployments, and ensuring on-time and on-budget project delivery. The ideal candidate possesses extensive ServiceNow experience, relevant certifications, and strong communication skills. CoreSphere offers competitive pay and a comprehensive benefits package.

Requirements

• Bachelor’s degree in computer science, Information Systems, or IT related discipline
• ServiceNow Certified Application Developer (CAD)
• 3-5 years ServiceNow technical development experience with projects of similar size, scope, and complexity
• 3-5 years of experience supporting in a large IT organization, working with SaaS based applications
• Proven experience with most of the application suites listed above
• 3+ years of experience programming JavaScript
• Experience and/or certification with ITIL practices and O&M support processes
• Excellent written and oral communications skills
• Excellent interpersonal skills with demonstrated capacity to use those interpersonal skills to effectively work with others
• Experience implementing and supporting systems using hybrid Waterfall and Agile/Scrum and/or ITIL methodology
• Strong business acumen and demonstrated technical competency
• Experience using Microsoft Office application suite
• Must be authorized to work in the United States and able to pass a Public Trust background check

Responsibilities

• Support agile O&M development activities using best practices including collaborating with Lead TC and Business Process Consultants (BPCs) and other Subject Matter Experts (SMEs)
• Review, lead, and/or contribute to solution roadmaps, backlogs, release plans, requirements validation, user story grooming, user stories documentation, bug fix analysis/resolution, enhancements, estimations, development, documenting, configuring applications, developing designs and prototypes, developing demos, unit testing, System Testing, Integration Testing, Performance Testing, and User Acceptance Testing (UAT)
• Manage deployments and support post-production activities of ServiceNow solutions
• Support any new solutions deployed to the Production environment and coordinate periodic refreshes of sub-prod environments from Production
• Successfully manage customer expectations and ensure the O&M tasks are estimated and performed on-time and on-budget with high-levels of customer satisfaction and quality
• Collaborate and support the client Project Manager, Lead Developer, other BPCs, and client management and SMEs
• Design, configure and customize web applications

Preferred Qualifications

• Master’s degree in computer science, Information Systems, or related IT discipline
• Certified Implementation Specialist (CIS) in any of the application suites listed above
• Experience developing, testing, and deploying ServiceNow AppDev custom applications and COTS applications
• ITIL v3 Foundation certification
• JAVA Object-Oriented Programming Experience
• Experience with managing patches, releases, and platform upgrades
• Experience coding with JSP
• Experience programming using REST or SOAP API's
• Experience creating, updating, and managing changes to Service Catalogs and Knowledge Base
• Experience with data integration
• Experience with a scripting language, such as Perl or Python
• Experience development SOAP and REST web API's
• Experience integrating with LDAP
• Experience configuring and developing on Service-now.com platform and report writing
• Working knowledge and experience with the following: HTML, CSS, JavaScript, jQuery Languages, SQL Languages
• Ability to design, build, configure, develop, test, and deploy solutions directly from requirements and/or high-level designs
• Experience building Automated Testing in ServiceNow
• Ability to write, understand, optimize, and build Test Classes, Move code to Production Environments
• Consulting experience
• Dedicated to customer success and value-based delivery of solutions
• Proven success in contributing to a multi-dimensional team-oriented
• Proven ability to work creatively and analytically in a problem-solving environment
• Excellent communication (written and oral), presentation skills and interpersonal skills
• Strong problem solving and troubleshooting skills
• Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Benefits

• Competitive Pay
• Paid Time Off
• Sick Leave
• Public Holidays
• STD/LTD
• Health and Dental
• 401(k)