Pacifica Continental is hiring a
Services Business Division Operations Specialist, Remote - Worldwide

Summary

The job is for a Services Business Division Operations Specialist at Pacifica Continental, a real estate investment firm. The role requires 3-5 years of experience in operations management, preferably in the real estate or financial services industry. Key responsibilities include vendor management, client coordination, operations oversight, quality assurance, process improvement, documentation and reporting, compliance, and budget management.

Requirements

• Minimum of 3-5 years of experience in operations management, preferably in the real estate or financial services industry
• Strong understanding of business operations, vendor management, and client relations
• Excellent communication and interpersonal skills
• English
• Detail-oriented with strong organizational and problem-solving abilities
• Salesforce Experience
• Ability to work independently and as part of a team
• Knowledge of relevant legal and regulatory requirements

Responsibilities

• Vendor Management: Liaise with third-party vendors to coordinate services for clients
• Client Coordination: reach out to clients, ensuring their needs are met and addressing any concerns or issues that arise
• Operations Oversight: Manage the day-to-day operations of the Services Business Division
• Quality Assurance: Monitor and evaluate the performance of third-party vendors
• Process Improvement: Identify opportunities for process improvements and implement changes
• Documentation and Reporting: Maintain accurate records of all client interactions, service requests, and vendor communications. Prepare regular reports on division performance and client satisfaction
• Compliance: Ensure that all services provided are in compliance with relevant laws, regulations, and company policies
• Budget Management: Assist in the development and management of the division’s budget

Preferred Qualifications

• Experience with international real estate investments and services
• Familiarity with visa application processes and international business operations