Remote Services Consultant

Summary

Join Acquia as a Customer Success Specialist to empower the world's most ambitious brands to create digital customer experiences that matter. As a key member of our team, you will be accountable for providing accurate product and platform information, recommendations, and guidance to customers on Acquia products.

Requirements

• Prior experience in a consulting, project management, or customer facing role
• Experience with and interest in the business side of implementations from small to large scale
• Experience with the principles and best practices of software product ownership
• Exceptional interpersonal and communication skills, including excellent written and verbal English communication skills
• Exceptional troubleshooting and problem-solving capabilities
• Highly organized with attention to detail
• Flexible and able to deal with shifting priorities as customer needs change

Responsibilities

• Accountable for providing accurate product and platform information, recommendations, and guidance to customers on Acquia products
• Accountable for providing high-quality, timely, written deliverables when required
• Accountable for creating an excellent customer experience through collaboration and preparation before the engagement, excellent delivery during the engagement, and a successful handoff after the engagement
• Accountable for increasing customer’s knowledge and understanding on using the platform and product
• Manage multiple customer engagements at once, with detailed records and timely responses
• Ad Hoc duties as assigned

Preferred Qualifications

• DAM experience
• Marketing software experience
• Project Management experience