Remote Services Consultant

Summary

Join Acquia as a Consultant to perform standardized consulting engagements that promote customer success with the Acquia Platform.

Requirements

• 3-6 years of experience with prior experience in a consulting, project management, or customer facing role
• Experience with and interest in the business side of implementations from small to large scale
• Experience with the principles and best practices of software product ownership
• Desire to learn how technology transforms business
• Exceptional interpersonal and communication skills, including excellent written and verbal English communication skills
• Exceptional troubleshooting and problem-solving capabilities
• Highly organized with attention to detail
• Flexible and able to deal with shifting priorities as customer needs change
• Desire to learn and adapt to new applications and frameworks, and eager to work on exciting and innovative technologies
• Ready to work in the US working hours

Responsibilities

• Provide accurate product and platform information, recommendations, and guidance to customers on Acquia products
• Provide high-quality, timely, written deliverables when required
• Create an excellent customer experience through collaboration and preparation before the engagement, excellent delivery during the engagement, and a successful handoff after the engagement
• Increase customer's knowledge and understanding on using the platform and product
• Manage multiple customer engagements at once, with detailed records and timely responses
• Perform Ad Hoc duties as assigned

Benefits

• Competitive healthcare coverage
• Wellness programs
• Take it when you need it time off
• Parental leave
• Recognition programs