Services Sales Manager

Summary

Join Salsify, a leading commerce infrastructure company, as a Services Sales Manager and play a critical role in driving the growth of our Professional Services business. You will leverage your sales expertise and professional services experience to build relationships, identify opportunities, and manage the sales process. Collaborate with cross-functional teams to align service offerings with customer needs and close deals. This highly visible role allows you to influence the direction of services sales while ensuring customer success. Salsify offers a competitive compensation package, including base salary, potential commission/bonus, and equity in the form of stock options. Full-time employees also receive comprehensive benefits.

Requirements

• Professional Services Experience: At least 1-3 years of experience selling or implementing professional services in a SaaS or technology-driven environment, with experience in scoping, positioning, and/or delivery services projects (a plus if you have eCommerce industry experience)
• Consultative Selling Approach: Strong ability to engage with business and IT decision-makers, providing tailored solutions to address business challenges and drive customer success
• Cross-Functional Collaboration: Demonstrated experience working effectively with sales, customer success, finance, and delivery teams to execute and deliver services strategies and approaches successfully
• Strong Communication Skills: Exceptional verbal and written communication skills with the ability to present complex concepts to diverse audiences, including customer’s key technical and business stakeholders
• Excellent Time Management Skills: Ability to prioritize, organize, and manage multiple accounts at once, ensuring deadlines are met and targets are achieved. Ability to balance competing internal and customer-facing priorities effectively without sacrificing quality or customer experience
• Customer-Centric Mindset: Passion for understanding and solving customer needs, with a focus on ensuring the long-term success and adoption of our customers
• Adaptability and Initiative: Able to thrive in a fast-paced, evolving environment and proactively drive initiatives to improve services sales and internal processes

Responsibilities

• Develop and Execute Sales Strategy: Manage a pipeline of services opportunities by engaging consultatively with prospects, customers, partners, and account executives
• Drive Services Revenue Growth: Meet or exceed team services bookings targets by closing services sales opportunities across new and existing customers within your targeted segment
• Collaborate with Sales and Customer Success: Work closely with software sales teams to define services strategy for new opportunities, positioning Salsify’s professional services to maximize customer value
• Present and Propose Services Solutions: Lead presentations and discussions with senior decision-makers, articulating the value of Salsify’s professional services to address customer business needs and strategic objectives
• Scope and Estimate Projects: Collaborate with Solution Architects and the Delivery Teams to scope and estimate the requirements, timelines, and costs of services engagements
• Forecast and Track Opportunities: Accurately forecast services revenue in Salesforce and manage the sales pipeline, providing timely updates to senior leadership
• Drive Process Improvement: Leverage your past experiences to help identify and drive internal process improvements, enhancing the efficiency and execution of the services sales processes
• Seamless Handover to Delivery: Ensure smooth transition of signed services projects to the post-sales delivery teams, setting clear expectations and fostering collaboration between pre-sales and post-sales stakeholders
• Cross-Functional Collaboration: Build and maintain strong relationships with adjacent teams such as Sales, Customer Success, Finance, and Operations to drive alignment and ensure the success of services engagements

Benefits

• We pay market rates, which are competitive and equitable
• We pay based on performance and proficiency, not tenure
• We adjust proactively; when the market moves, we do too
• In addition to base salary, some eligible roles may also have a commission plan or a bonus incentive
• All Salsify employees receive equity in the form of stock options
• All full-time employees are invited to participate in our Total Rewards plan, which includes health & medical benefits, PTO, and more