Social Community Lead

Summary

Join VGW's Marketing team in Manila as a Social Community Lead and lead a high-performing team, optimizing workflows, and maintaining quality and compliance standards. Drive operational efficiency through data analysis and continuous improvement initiatives. Key responsibilities include ensuring seamless service delivery, leading and developing a high-performing team, enforcing compliance, optimizing workflows, analyzing key metrics, and delivering impactful reports. A Bachelor’s degree or equivalent experience is required, along with strong communication, interpersonal, collaboration, and leadership skills. Experience in social media management, digital marketing, or community engagement, knowledge of social media trends, and familiarity with various social media platforms are preferred. VGW offers a primarily remote work environment with occasional travel to Metro Manila, competitive compensation, perks, and benefits, and opportunities for learning and career advancement.

Requirements

• Bachelor’s degree or equivalent experience
• Strong communication, interpersonal, collaboration, and leadership skills
• Knowledge of social media trends and best practices
• Familiarity with various social media platforms

Responsibilities

• Ensure seamless service delivery, meeting operational targets, service standards, and quality expectations
• Lead and develop a high-performing team, fostering accountability, driving engagement, and ensuring alignment with business objectives
• Enforce compliance with regulatory requirements, internal policies, and risk controls, mitigating potential issues
• Optimize operational workflows, leveraging data insights, automation, and collaboration across teams to enhance efficiency and scalability
• Analyze key metrics and business trends, providing strategic recommendations to drive continuous improvement and operational excellence
• Deliver high-impact reports and insights, enabling data-driven decision-making and proactive issue resolution
• Perform other deliverables and outcomes as directed by the company

Preferred Qualifications

• Proven experience in social media management, digital marketing, or community engagement is a plus
• Experience in the gaming or tech industry is a plus

Benefits

• Competitive compensation, perks and benefits
• Opportunities for learning and career advancement
• We primarily operate in a remote work environment; however, we appreciate a flexible approach with regards to travel to Metro Manila if required on occasion