Community Lead

Summary

Join the Arbitrum Foundation as their Head of Community Management and lead the development of a thriving ecosystem for Arbitrum One, Nova, Orbit, and future products. You will be responsible for creating a welcoming and inclusive online community across various platforms, fostering engagement, and collaborating with other departments. This role requires 5+ years of experience in community management, with a strong preference for experience within the Web3 space. You will need exceptional communication skills, a deep understanding of Web3, and experience with community management tools. The Arbitrum Foundation is committed to diversity, equity, inclusion, and belonging, creating a supportive workplace for all.

Requirements

• 5+ years in community management, preferably last 3 years in Web3
• Proven experience leading and managing online communities
• Deep understanding of Web3 and the developer/user landscape
• Exceptional written and verbal communication skills, with the ability to communicate effectively with the community
• Experience engaging in the Arbitrum (or Ethereum) community
• Excellent communication and interpersonal skills, with a talent for building rapport
• Experience in fostering a positive and productive online environment
• Strong organizational skills with the ability to prioritize and manage multiple tasks
• Experience with community management tools and platforms (Discord, social media listening tools, etc.)
• A data-driven approach with the ability to analyze and interpret community metrics

Responsibilities

• Develop and execute a comprehensive community management strategy across various platforms (Twitter, Discord, etc.)
• Cultivate a welcoming and inclusive online environment for the global Arbitrum community
• Foster meaningful conversations, address user inquiries, and provide exceptional community support
• Organize engaging online and offline events (AMAs, hackathons, meetups) to drive community growth and excitement
• Identify and nurture community leaders and influencers
• Collaborate with other departments (Marketing, Product) to ensure seamless communication and community alignment
• Analyze community sentiment and engagement metrics to identify areas for improvement
• Stay up-to-date on emerging trends in community management and online engagement strategies