Social Media and Marketing Support Specialist

Summary

Join VGW's Marketing team in Manila as a Social Media and Marketing Support Specialist! Monitor and respond to players across various social media channels, ensuring high-quality player experiences. Manage escalations, assist with campaign responses, and contribute to community engagement. Collaborate with team members to maintain momentum in marketing campaigns and address player feedback. This role requires a 4-year college degree in a relevant field, 2-3 years of social media experience, and excellent communication skills. VGW offers a primarily remote work environment with occasional travel to Metro Manila and competitive compensation and benefits.

Requirements

• A 4-year course college graduate (Marketing, Communications, or any business-related courses)
• Must have at least 2 to 3 years of social media experience working in a fast-paced environment
• You have the ability to handle a large volume of player engagement, often juggling multiple tasks throughout the day
• Excellent written and verbal communication skills and must have a thorough understanding of social media management and strategy
• You must have good interpersonal skills, including the ability to work in a multicultural environment
• Must be knowledgeable with both social media and community engagement trends in order to provide effective execution strategies
• You must have hands-on experience in maintaining momentum in inbound marketing campaigns and addressing both positive and negative feedback from reviews/comments
• You have great attention to detail and has the ability to effectively manage stakeholders at all levels and say no when required

Responsibilities

• Proactively monitor Sprinklr for private and public messages across all relevant Social Media channels
• Proactively monitor and manage Salesforce for ‘Big Check’ responses and follow-ups, plus ad hoc campaigns
• Proactively monitor and manage for priority campaign responses and follow-ups, plus ad hoc campaigns
• Manage escalations for social posts and priority campaigns, to & from Customer Service and Account Management teams
• Manage escalations from social community to product/marketing teams when an issue arises
• Adding relevant tagging procedure for specific comments
• Assist in selection and remuneration of competition winners based on set criteria
• Build relationship with key players in your community

Preferred Qualifications

Experience using Salesforce and Sprinklr is a plus

Benefits

• Competitive compensation, perks and benefits
• We primarily operate in a remote work environment; however, we appreciate a flexible approach with regards to travel to Metro Manila if required on occasion