Social Media Community Specialist

Summary

Join Bounteous as a Social Media Community Specialist and help our clients build strong customer relationships through engaging social media strategies. You will foster one-on-one interactions, moderate comments, and identify brand advocates. This role requires experience in social media community management, strong writing skills, and the ability to track and report on key performance indicators (KPIs). You will contribute to a team of social media experts, sharing best practices and creating engaging content. The ideal candidate will have a passion for social media platforms and trends, along with experience using social media management tools. Bounteous offers a supportive and inclusive work environment.

Requirements

• 2+ years of social media experience
• Strong grammar skills and a passion for accuracy

Responsibilities

• Contribute to and learn from a team of social media experts
• Participate in community management, sharing best practices and monitoring channels
• Copywrite and post creative responses for comments on social posts that channel the brand voice and tone
• Facilitate positive community discussion on social channels
• Moderate and flag comments that may put the brand at risk or speak to a community challenge or crisis
• Identify brand advocates when possible, engage creators and influencers when relevant
• Implement, track, and report on KPIs to measure performance against strategic goals, identify emerging trends, and provide insights about the drivers of performance
• Schedule posts from the social media content calendar into a social media management tool or platform, ensuring quality and brand guidelines are met
• Educate the client and internal teams on social media marketing best practices
• Add to Bounteous' social media and social strategy thought leadership
• Participate in guiding client visioning for how social channels should mature and the client's social goals
• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

Preferred Qualifications

• Confidence to implement and optimize community strategy for brand(s)
• Unquenchable curiosity and passion for social platforms and trends
• Hands-on experience with social media channels and social media management tools
• Examples of designing social media monitoring and community management strategy may be required
• Experience building reports with social media metrics
• Global marketing experience is a plus
• Agency experience preferred

Benefits

• Bounteous is willing to sponsor eligible candidates for employment visas
• In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions