Social Media Content Specialist

Summary

Join our growing team as a Social Media Content Specialist and work from home, reviewing, monitoring, moderating, and responding to comments on social channels, crafting creative content, and providing an excellent experience for clients' audiences.

Requirements

• Exceptional written communication (spelling, grammar, syntax, etc.) in English. Native fluency is required. Additional languages are an asset
• Residency in the USA
• Open and flexible availability to work a combination of the eight-hour shifts noted above throughout the week and weekends
• Professional experience moderating and engaging across all social media platforms
• Experience writing, editing, and creating engaging content in the social media space using brand voice while following established guidelines
• The ability to tailor your written tone and voice to match each customer
• Exceptional customer service skills
• Knowledge of, experience with, and a genuine interest in content being moderated in multiple industries
• Reliable high-speed internet with no data restrictions
• An active Facebook account

Responsibilities

• Review, monitor, moderate, and respond to comments posted to our clients’ social channels (Facebook, Instagram, etc.) on behalf of our clients using their unique brand voice
• Craft creative written content to encourage participation and increase engagement across our clients’ social channels
• Provide our clients’ audience with an excellent experience through the clients’ social channels
• Escalate issues, observations, opportunities, and insights through the relevant channels