Social Media Manager

Summary

Join OLIVER, a leading creative services agency, as their Social Media Manager in Manila, Philippines (remote). You will be responsible for developing and implementing comprehensive social media strategies, overseeing content creation and scheduling, managing the social media community, and analyzing performance metrics. Collaboration with internal teams and clients is crucial, as is proactive brand monitoring and crisis management. This role requires a strategic approach to social media, strong analytical skills, and the ability to adapt to evolving trends. The position offers the opportunity to work remotely and contribute to a dynamic and innovative agency.

Responsibilities

• Develop and implement comprehensive social media strategies to enhance brand visibility and engagement
• Align social media activities with wider marketing goals and company objectives
• Oversee the planning, creation, and scheduling of content post across all social media platforms such as Facebook, Instagram, TikTok and 小红书 (is a plus)
• Collaborate with the content creation team to ensure content is consistent with brand voice and strategy
• Ensure optimal posting times based on audience insights and platform analytics
• Monitor, engage, and grow the company's social media community by responding to comments, messages, and reviews
• Foster positive customer interactions and nurture relationships with followers
• Track and analyse social media performance metrics and generate insights to inform and adjust strategies
• Prepare regular reports on key metrics and provide recommendations for optimization
• Keep abreast of industry trends, competitors, and current events to inform proactive strategy adjustments
• Monitor brand reputation across all platforms and manage any arising issues
• Coordinate with Client marketing teams to align social media efforts with product launches, campaigns, or promotions
• Manage relationships with influencers and third-party partners when applicable
• Work with the Client to develop protocols to handle and mitigate potential social media crises or negative publicity
• Use discretion and strategic thinking to address sensitive situations promptly

Benefits

Remote work