Social Media Operations Associate

Summary

Join Future as a Social Media Operations Associate and manage paid social media campaigns for B2B clients. You will be responsible for the daily management of campaigns, ensuring they align with client contracts and best practices while maximizing profit. Partner with colleagues to obtain campaign assets and answer questions. Configure campaign details, upload and schedule ad creatives, and monitor campaign budgets. Investigate and resolve issues, and keep clients informed of campaign progress. Continuously seek ways to improve campaign performance and client relationships. Assist with monthly revenue reconciliation tasks. This is a remote role offering uncapped leave, profit sharing bonuses, referral rewards, wellbeing support, and a share incentive plan.

Requirements

• Experience with social ad serving and paid campaign management: Meta, LinkedIn, Pinterest, X, Reddit; campaign set-up, targeting configuration, performance optimization, goal understanding, tracking tags, and complex delivery QA
• Excellent communication skills both externally (with clients) and internally

Responsibilities

• Partner with client-facing colleagues to secure campaign assets and answer questions around ad specifications, best practices, and platform capabilities
• Send reminders for upcoming campaigns and secure approval before launch
• Configure campaign details using social advertising platforms: time frame, ad formats, targeting, budget, and more
• Upload, test and schedule ad creative, ensuring timely start and full delivery of all contracted campaigns
• Monitor campaign budgets, ensuring successful balance between campaign performance and profit yield within desired margins
• Raise concerns to leadership as appropriate
• Be fast and accurate at scale across a large array of clients
• Investigate issues (ad rejections, delivery hindrances, technical issues, etc.) within platforms and follow up with clients, agencies, and internal parties and to provide resolutions to these issues
• Ensure Account Managers and Clients are well informed with current campaign data as it relates to creative in hand/outstanding, client requests and campaign level priorities. Communicate updates using appropriate business channels, including those that impact revenue delivery via CRM
• Seek opportunities to improve campaign performance and overall product execution
• Support client-facing colleagues to maintain positive publisher-client relationships and support excellent customer service
• Assist Social Campaign manager with monthly revenue reconciliation tasks, as instructed

Benefits

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Wellbeing support with access to our Colleague Assistant Programs
• Opportunity to purchase shares in Future, with our Share Incentive Plan