Social Media Project Manager

Summary

Join Designit as a Social Media Project Manager and lead a team of 3-4 community managers. You will manage all aspects of project planning, from scope definition to resource allocation, ensuring on-time and within-budget delivery. Responsibilities include managing project plans, identifying and mitigating risks, and collaborating with stakeholders. The ideal candidate has 7+ years of project management experience, preferably in a creative agency, and strong business operations understanding. This role offers a competitive salary, variable pay, and a remote work environment. Designit embraces work-life balance and promotes a culture of learning and collaboration.

Requirements

• Experience managing direct reports
• Successful track record of managing multiple projects and workstreams in a fast-paced environment
• Strong business operations understanding of how work moves end to end
• High level of follow-up and follow through, excellent communication skills
• Capability to decisively prioritize, triage, and make real-time decisions
• Strategic thinking and adaptability to anticipate changes that could affect projects
• Excellent prioritization and delegation skills with an ability to operate in an ambiguous environment and provide direction to your team members
• Experience working in cross functional teams comprised of various agencies all united to achieve the same goal
• Passion for customers and experience nurturing customer relationships at scale and 1:1
• Comfortability speaking and presenting directly to clients
• Natural leader with the ability to educate and influence with high levels of ambiguity and tight deadlines
• BA/BS degree
• 7+ years of proven project management experience, preferably at a creative agency or in-house team that includes social media focused projects

Responsibilities

• Directly manage US-based community managers (3-4 team members)
• Help identify requirements to map out workflows, business requirements documentation, etc
• Create and execute workback schedules in partnership with other social media marketing disciplines to ensure on-time delivery
• Collaborate with stakeholders to identify project requirements and backlog any projects requiring collaboration
• Manage team backlog
• Set up and manage project plans across business application systems (time tracking, resourcing, etc.)
• Identify, communicate, and mitigate project and budget risks to client and leadership team
• Identify scope variances, assess, and communicate the impact (schedule and budget) to client services/delivery manager for change order decision
• Determine and provide oversight to processes and tools used during a social media project lifecycle
• Prepare and send weekly capacity updates to project and client teams
• Lead weekly/daily internal standups with internal team and aggressively address project “blockers”
• Schedule, prepare agendas, author and distribute meeting notes for project meetings
• Contribute to shaping process in line with best practices and influence change across the various capability groups we work with

Preferred Qualifications

• Process optimization expertise, AI integration experience preferred
• Proficiency in Excel is desired
• Experience with ADO a plus
• Experience with Sprinklr or a comparable platform a plus
• Availability on some evenings or weekends on occasion

Benefits

• Embraces work-life balance – our employees’ well-being remains a top priority for us
• Promotes a culture of learning and advocacy across the globe - diversity will enable us to strengthen our impact
• Encourages innovation and experimentation
• Understands that changes will occur and adaptability is crucial to assist when it does
• Emphasizes and rewards collaboration
• Works remotely. We continue to safeguard the health of our employees so our interviewing and on-boarding process will remain virtual until further notice
• Compensation Range: $100,000 to $105,000
• This role comes with a variable pay component based on performance