Remote Software Engineer, Customer Success

Summary

Join our team as a Software Engineer with Python expertise to guide customers with technical onboarding and product adoption. As part of this hybrid role, you will help build new product features, develop custom scripts, or provide product training to address customer needs.

Requirements

• 5+ years of experience in software engineering or data engineering
• Expertise in Python and experience working with the modern data stack, data pipelines, and ELT processes in an enterprise environment
• Expertise in SQL, modern data warehouses, transformation tools, and BI tools such as Snowflake, BigQuery, dbt, Airflow, Tableau, Looker, etc
• Excellent communication and interpersonal skills
• Passion for helping customers
• Comfortable working in a fast-paced startup environment
• Bachelor's degree in Computer Science

Responsibilities

• Provide advanced technical support via multiple channels (Slack, ZenDesk, Zoom)
• Troubleshoot and resolve technical issues promptly
• Collaborate with product engineering teams to resolve complex customer problems
• Deliver proactive customer success initiatives, including onboarding, training, and ongoing product optimization as required
• Monitor customer health metrics and help drive retention by identifying patterns of usage and product gaps