Deepgram is hiring a
Software Engineering Manager Solutions Engineering, Remote - Worldwide

Summary

Deepgram is seeking an Engineering Manager to drive integration, automation, and support processes. This role involves leading a team of engineers, improving business processes, working closely with leadership and product management, and engaging in technical solutions for quality control. The ideal candidate has experience managing teams, a strong technical background, great communication skills, and passion for good engineering practices.

Requirements

• Proven experience managing and leading and growing a team with a consistent record of mentoring and coaching team members
• A strong technical background building world class solutions
• The ability to drive technical decisions in a scalable and thoughtful manner
• Passion about good engineering practices, emerging technologies, and improving processes

Responsibilities

• Lead a team of multi-disciplined applied engineers to provide engineering support for the full customer life-cycle (pre-sales, onboarding, and post-sales)
• Create and improve business processes to collect customer feedback, triage and escalate customer issues, and prioritize automation
• Work closely with the rest of the leadership and product management team on product strategy and roadmap refinement with customer-obsessed thinking
• Oversee technical design, task decomposition, and daily standups to ensure the team is executing on schedule
• Engage hands-on with technical solutions for quality control, reproducing issues, and data analysis, including reviewing and authoring code
• Lead the creation of features and product releases by being closely involved with the product development, design, and review
• Work with other team leads from across the organization on cross-functional projects, help identify the critical paths, and resolve dependencies
• Hold regular 1-on-1s with direct reports, help them navigate challenges, and coach them for their career development

Preferred Qualifications

• Experience working in high-growth startups
• A portfolio of relevant projects demonstrating technical knowledge of our tech stack
• An opinionated approach to partnering with product and making timely deliveries
• Familiarity with hybrid cloud models (bare-metal datacenters and cloud service providers) and scaled databases