Grafana Labs is hiring a
Manager, Solutions Engineering

Summary

The job is for a Senior Manager of Commercial Solutions Engineering in the Americas region at Grafana Labs. The role involves managing a team, overseeing regional GTM execution, working with various departments to ensure customer success, and influencing product roadmap based on feedback from the field.

Requirements

• Experienced with 3+ years in a Solutions Engineering leadership role
• Proven success working in a fast-paced, high growth startup environment that is remote-first
• Proven track record of mentoring, developing people and managing performance over time
• Open Source selling or Cloud first/Product led sales go to market motion a big plus
• Direct experience implementing and/or executing a formal sales methodology, eg COM, qualification frameworks like MEDDPICC
• Direct experience selling monitoring/data/visualization products
• Proven ability to own a book of business, direct your own and your team's work and initiatives to exceed your quarterly targets

Responsibilities

• Attract, recruit, ramp, and mentor a team of great Presales SE’s from diverse backgrounds and experiences
• Get the best out of your team with a servant-based leadership approach
• Direct the bulk of your day-to-day work based on guidance and goals from leadership
• Partner with the Americas Commercial Sales leadership on customer programs, marketing initiatives and community/company events to drive adoption and expansion within our customer base
• Work very closely with multiple Regional Directors across all of the Americas to drive continued success in the Commercial segment
• Executive sponsorship of key accounts in the region will be key to your success
• Understanding your key customers’ strategies for adoption of Grafana technologies and developing programs and collateral to enable them to be successful
• Ensure that your customers’ requirements are being met with our product through partnership with Product Management and Engineering
• Own and report on the quarter over quarter cadence of your team while they help prospects evaluate our software with demonstrations, technical deep dives, trials and POVs

Benefits

• The OTE compensation range for this role is $219,000 - $263,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process
• Benefits include equity, bonus (if applicable) and other benefits listed here