Software Implementation Consultant

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PointClickCare

πŸ’΅ $54k-$58k
πŸ“Remote - Canada

Summary

Join PointClickCare as a Software Implementation Consultant (Rapid Services) and become a principal liaison with clients, implementing best practices to optimize business outcomes in LTPAC settings. You will manage small to mid-sized projects independently, from planning to post-go-live support. This role requires strong communication, customer focus, and project management skills. Up to 30% travel is expected. The successful candidate will build trusted advisor relationships with clients, guiding them through the implementation process. PointClickCare offers a comprehensive benefits package and a supportive onboarding experience.

Requirements

  • Passion for delivering an exceptional customer experience
  • Consulting experience in software implementation, workflow analysis, recommendation development and measuring business outcomes
  • Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are met
  • The ability to quickly learn new concepts and technologies and convert them into customer solution value
  • Undergraduate degree or equivalent work experience in technology preferred

Responsibilities

  • Lead multiple concurrent implementation projects
  • Manage full scope delivery, including project budgeting, technical delivery, and post go-live support
  • Exercise full autonomy and ownership of the project roster
  • Proactively anticipate, identify, and communicate issues, risks, and escalations with the project team to ensure an exceptional customer experience and successful implementation
  • Facilitate enhancement gathering sessions with clients to identify business objectives
  • Advise clients on the project approach and articulate the impact of changes to project timelines and resources
  • Establish and maintain strong customer relationships through excellent communication and collaboration skills
  • Develop and deliver onsite/remote train-the-trainer sessions based on adult learning principles and best practices to address client needs
  • Coordinate training sessions, including scheduling participants, and required resources
  • Provide feedback and recommendations for improvements to training processes and program curriculum development

Preferred Qualifications

Healthcare industry experience

Benefits

  • Retirement Plan Matching
  • Flexible Paid Time Off
  • Wellness Support Programs and Resources
  • Parental & Caregiver Leaves
  • Fertility & Adoption Support
  • Continuous Development Support Program
  • Employee Assistance Program
  • Allyship and Inclusion Communities
  • Employee Recognition
  • Bonus

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