Summary
Join PointClickCare as a Software Implementation Consultant (Rapid Services) and become a principal liaison with clients, implementing best practices to optimize business outcomes in LTPAC settings. You will manage small to mid-sized projects independently, from planning to post-go-live support. This role requires strong communication, customer focus, and project management skills. Up to 30% travel is expected. The successful candidate will build trusted advisor relationships with clients, guiding them through the implementation process. PointClickCare offers a comprehensive benefits package and a supportive onboarding experience.
Requirements
- Passion for delivering an exceptional customer experience
- Consulting experience in software implementation, workflow analysis, recommendation development and measuring business outcomes
- Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are met
- The ability to quickly learn new concepts and technologies and convert them into customer solution value
- Undergraduate degree or equivalent work experience in technology preferred
Responsibilities
- Lead multiple concurrent implementation projects
- Manage full scope delivery, including project budgeting, technical delivery, and post go-live support
- Exercise full autonomy and ownership of the project roster
- Proactively anticipate, identify, and communicate issues, risks, and escalations with the project team to ensure an exceptional customer experience and successful implementation
- Facilitate enhancement gathering sessions with clients to identify business objectives
- Advise clients on the project approach and articulate the impact of changes to project timelines and resources
- Establish and maintain strong customer relationships through excellent communication and collaboration skills
- Develop and deliver onsite/remote train-the-trainer sessions based on adult learning principles and best practices to address client needs
- Coordinate training sessions, including scheduling participants, and required resources
- Provide feedback and recommendations for improvements to training processes and program curriculum development
Preferred Qualifications
Healthcare industry experience
Benefits
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition
- Bonus
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