Software Training Consultant I - Practice Management

Summary

Join us at Modernizing Medicine, a fast-paced Healthcare IT company that is truly Modernizing Medicine! We are seeking a Training Consultant 1 - Practice Management to serve as the primary trainer for small and medium-complexity practices.

Requirements

• Ability to travel 75-90% including weekends, and provide some off-hours training and support, including occasional weekends
• 2+ years experience in software training, implementation, and/or relevant medical practice experience
• Medical practice management experience (Claims Specialist, Accounts Receivable Specialist, Biller)
• Demonstrates good problem-solving skills and effective decision-making abilities
• Possesses excellent written and verbal communication skills
• Empathetic communicator with a consultative approach - able to see things from another person’s point of view
• Ability to work independently as well as part of the training team
• Positive and personable attitude with a customer service focus
• A professional, patient, and balanced approach to handling difficult customer situations
• Able to establish and maintain effective communication and relationships with customers and teammates
• Takes initiative in goal fulfillment and deadlines
• Excellent time management and organizational skills
• Basic knowledge of Apple products including Mac, iPad, and iPhone
• Ability to easily learn new software

Responsibilities

• Demonstrates full competency of Modernizing Medicine’s specialty-specific EHR, ASC, Practice Management System and/or Financials
• Delivers virtual and in-person training to physicians, clinicians, and office staff while understanding the needs of each role
• Escalates issues and risks when needed
• Completes documentation to support the organizations’ business needs
• Makes ongoing recommendations for process improvements
• Assists with open support cases when needed
• Travels to deliver onsite training including workshops and go-live support
• Troubleshoots technical issues
• Collaborates with the Knowledge Services team to develop training material and user guides
• Develops and delivers content for user conferences and end-user training events
• Maintains competency with product enhancements through internal training sessions
• Demonstrates commitment to departmental and corporate goals

Benefits

• Comprehensive medical, dental, and vision benefits
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits
• Flexible Spending Account, and Employee Assistance Programs
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters