Solution Advisor

Summary

Join Ncontracts as a Solution Advisor and play a pivotal role in ensuring customer success by providing expert guidance and actionable recommendations. You will partner with clients, lead complex 1:1 engagements, and act as a subject matter expert for Ncontracts' software solutions. Collaborate with cross-functional teams, contribute to enablement content, and maintain up-to-date knowledge of industry regulations. This remote, full-time position requires 3+ years of experience in related fields and strong communication and problem-solving skills. Ncontracts offers a fun, fast-paced work environment with competitive benefits, including comprehensive health insurance, paid time off, retirement plan, and more.

Requirements

• 3+ years of experience in Vendor Management, Compliance, Business Continuity, Enterprise Risk Management, or related fields and/or related software experience
• Proven ability to manage complex customer relationships and deliver results in a highly collaborative, matrixed environment
• Exceptional problem-solving and analytical skills, with a customer-focused mindset
• Strong communication and presentation skills, capable of engaging stakeholders at all levels
• Proficiency in Microsoft Office Suite, Salesforce, and web-based conferencing tools
• Ability to work independently and in a strong team environment, and to deliver on detail as well as strategy
• Ability to manage multiple projects and work with multiple teams concurrently, while communicating with professionals at various levels in a predominantly remote environment
• Consultative and customer-focused approach and engagement style
• Ability to navigate, escalate, and lead efforts on complex customer requests

Responsibilities

• Partner with clients to understand their unique needs and provide tailored, prescriptive recommendations and best practices to drive software adoption and business success
• Lead and execute complex 1:1 including: Discovery calls to define customer objectives and assess software optimization opportunities
• Developing engagement plans with clear goals, timelines, and recurring meeting schedules
• Delivering tailored guidance on software utilization and best practices
• Act as a subject matter expert (SME) and advocate for the Ncontracts product suite, contributing insights to internal committees, training sessions, and cross-functional initiatives
• Collaborate with cross-functional teams under the direction of the Manager of Advisory, including Customer Success, Product, Sales, and Implementation, to align customer needs with organizational priorities
• Contribute to enablement content, such as Nstruct and Ndepth resources, to enhance customer understanding and product utilization
• Assist Advisory Manager and Senior Solution Advisors with group learning and collaboration through structured programs, such as: Office Hours, Release Readiness, Release Readiness Recap, Roadmap, and Business Reviews
• Contribute to community engagement by participating in forums and delivering thought leadership in the Nsider community and participate in the quarterly Nsider Live events
• Maintain documentation of advisory engagements and outcomes in Salesforce, ensuring transparency and continuity in customer relationships
• Provide administrative support to the Solution Advisory team by completing software/project tasks assigned to you by the Manager of Solution Advisory and/or Senior Solution Advisors
• Maintain up to date knowledge of industry regulations, trends, and best practices in Governance, Risk, and Compliance. This may require obtaining and maintaining certifications
• Maintain software knowledge and proficiency across the Ncontracts, Venminder, and/or Quantitative suite with SME level of proficiency of at least three modules

Preferred Qualifications

• 4-year degree preferred
• Relevant financial industry certifications (e.g., Certified Risk Manager, Certified Regulatory Compliance Manager) a plus

Benefits

• A fun, fast-paced work environment
• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
• 11 paid holidays
• Community and social events to keep you connected and engaged
• Mental Health Benefits
• Medical, Dental and Vision insurance
• Company-paid Group Life Insurance, Short- and Long-Term Disability
• Flexible Spending Account & Health Savings Account
• Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
• Pet Insurance
• 401 (k) with company match with eligibility on Day 1 of employment
• 2 Paid Volunteer Time Off Days