Remote Solution Delivery Manager

Summary

Join Notable, a leading intelligent automation company for healthcare, as part of the Solutions Delivery Team. Your role will involve software implementation and associated service transformation of a specific Notable solution, from sales opportunity closure until completion. You'll be based in Chicago, San Francisco, or near customers to enable regular onsite presence.

Requirements

• Experience with enterprise software workflow design, technical project management, configuration, tech consulting or similar
• Ability to translate customer needs into achievable goals & impact drivers
• Translate and present technical concepts to a variety of audiences from technical to operational to executive
• Flexibility to travel up to 40% for customer and company meetings
• Passion for solving challenging problems through technology
• Ability to think critically and logically and configure workflows using a no-code admin console
• Thrive in an autonomous role in a dynamic, collaborative, and fast paced environment
• Enjoy working with internal R&D teams and external customer facing teams to solve cross-functional problems
• Familiarity with relevant Authorizations process and technologies, e.g., 835/837 in, 237 out, 270/271 eligibility, 278 files, HL7 ADT orders and results
• Front-end and mid revenue cycle experience
• Beware of job scam fraudsters! Our recruiters use @notablehealth.com email addresses exclusively

Responsibilities

• Lead internal and external kickoffs to understand partner strategy and align program goals
• Tailor the best practice implementation plan template to the relevant products and customer context
• Ensure EHR access for successful job execution, collaborating with Product Delivery Lead
• Conduct Workflow Discovery, recommend design choices, and configure Notable platform accordingly
• Collaborate with Product Operations and Delivery Leads for thorough testing of workflows and jobs
• Facilitate smooth introduction to Notable Support processes and identify staff for training
• Lead weekly internal and external huddles to discuss progress, achievements, and critical next steps
• Publish concise weekly project status reports and escalate risks/blockers to Team Lead with actionable recommendations
• Walk the halls at your customers to build deep understanding of their context and strong working relationships

Preferred Qualifications

Knowledge of health system technology a plus (EHRs, various integrated point solutions)