Solutions Delivery Manager
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Anomalo
Job highlights
Summary
Join Anomalo as the first Solutions Delivery Manager in the EMEA region, playing a key role in expanding our global customer solutions. You will manage customer deployment, onboarding, and adoption of Anomalo, serving as the primary post-sales contact and providing technical guidance. This position demands strategic planning and tactical execution, requiring a strong technical background, deep organization, and a customer-centric approach. The role involves managing a portfolio of global accounts, developing customized deployment plans, addressing customer inquiries, tracking customer health, collaborating with sales, and delivering proactive support. This is a remote position based in the UK or Ireland, with quarterly travel to company offsites and occasional customer visits.
Requirements
- 5+ years of experience in a Technical Solutions Delivery role (or similar capacity), managing customer accounts and/or technical delivery projects in enterprise software
- Enterprise software industry experience in data management, data integration, data warehousing, ETL/ELT, AI/ML or other surrounding data markets
- Customer centric and have a customer-first mindset and approach to all interactions
- Strong communication skills across technical, non-technical and Executive audiences
- Thrive in an ambiguous environment and can adjust priorities on-the-fly while still having the ability to focus on details and be analytical
Responsibilities
- Own a portfolio of global customer accounts, serving as the primary post-sales point of contact, providing technical guidance and support across all phases of the customer journey
- Develop customized deployment and enablement plans that align with each customerβs specific needs and objectives
- Serve as the initial point of contact for customer inquiries and issues related to the Anomalo software, ensuring prompt and effective resolution and maintaining high levels of customer satisfaction
- Track and report on overall customer health, delivering frequent updates to key stakeholders across the company
- Collaborate closely with Sales to identify and execute on expansion opportunities
- Deliver proactive support to drive adoption through regular office hours, product feature reviews and quarterly technical health audit
Preferred Qualifications
- Foundational knowledge in cloud computing, ETL concepts and workflows, and SQL
- Experience troubleshooting SaaS and full stack applications, APIs, and associated infrastructure for Enterprise-size companies
- Successfully managed cases throughout the entire support lifecycle, from triage and reproduction to writing bug reports for engineering and case resolution
- Experience managing multiple tasks and seamlessly shifting between diverse contexts, demonstrating the ability to stay organized, prioritize effectively, and maintain high productivity in dynamic work environments
Benefits
- Unlimited time off
- Comprehensive medical, dental, and vision
- Fertility and family planning coverage
- Mental health and wellness coverage
- Quarterly offsites in exciting destinations to spend time with your colleagues
- $1,000 stipend for remote office setup
- 17 company holidays and unlimited vacation time
- Company-wide winter break the last week of the year
- Comprehensive family-friendly medical, dental, and vision insurance plans. Anomalo covers 90% of your premiums
- Access to family planning and reproductive care for our employees and their families by partnering with Carrot Fertility
- Mental health and wellness benefits for all employees, covered at 100%
- 16 weeks of parental leave, during which you will receive your full pay
- Meaningful equity package
- Life insurance
- 401(k) plan
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