Solution Delivery Manager

Summary

Join Zuora as a Solution Delivery Manager and lead the implementation of Zuora solutions for enterprise clients. You will manage multiple projects simultaneously, ensuring on-time and within-budget delivery. Leverage your 10+ years of enterprise software experience, including at least 5 years in implementation management, to guide teams and achieve customer outcomes. Your strong communication and problem-solving skills will be essential for interacting with clients and stakeholders. Zuora offers a competitive compensation package, including benefits such as health insurance, generous time off, parental leave, and professional development opportunities. The role offers flexibility to work remotely and in Zuora offices.

Requirements

• Overall 10+ years of enterprise software experience, with at least 5+ years in implementation management
• In-depth knowledge of and experience implementing enterprise software applications, such as ERP, CRM or SCM, across a range of customers, from SMB to Fortune 500
• Strong client service and/or management consulting experience
• Strong communication and problem-solving skills with strong customer focus with a results-outcome orientation
• Experience and comfort with C-level communication
• Comfortable working with and managing ambiguity and uncertainty
• Proven ability to present technical solutions effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business solution topics
• Have developed domain industry or business process skills
• Demonstrated experience leading teams of architects, consultants, and developers
• Demonstrated experience driving adoption through achieving business goals and innovation
• Demonstrated experience working with a cross-functional and geographically dispersed team

Responsibilities

• Manage the end-to-end delivery of Zuora implementation engagements, ensuring that the program remains on time, within budget, and meets the customer's outcome expectations
• Manage project plans and lead implementations for multiple projects at a time
• Proactively manage risk prior to failure
• Manage implementation financials, recognizing the importance of both budget management and services revenue management
• Present technical solutions effectively to diverse stakeholder groups and engage effectively with senior executives of large enterprises on both technical and business solution topics

Preferred Qualifications

• Previous experience with subscription billing and/or revenue implementation projects
• Experience with SaaS-based implementation
• Knowledge of and ability to speak to system landscapes
• SaaS-based subscription management systems experience
• SaaS-based enterprise software implementation
• Knowledge of Web Services, XML, SOAP, REST
• PMI Certification

Benefits

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing