Solution Delivery Manager

Summary

Join Zuora as a Solution Delivery Manager and lead the implementation of Zuora solutions for enterprise clients. You will manage the end-to-end delivery of multiple projects, ensuring they are on time, within budget, and meet customer expectations. Leveraging your experience with enterprise software implementation and technical/functional knowledge, you will manage project plans, lead implementation teams, and proactively manage risks. Success in this role requires strong communication, problem-solving, and client management skills, along with the ability to present technical solutions to diverse stakeholders. You will work with cross-functional teams and potentially travel up to 50% of the time. Zuora offers a competitive compensation and benefits package, including flexible work arrangements.

Requirements

• Overall 10+ years of enterprise software experience, with at least 5+ years in implementation management
• In-depth knowledge of and experience implementing enterprise software applications, such as ERP, CRM or SCM, across a range of customers, from SMB to Fortune 500
• Successful candidates must have strong communication and problem-solving skills with strong customer focus with a results-outcome orientation
• Executive presence and comfort. You have experience and are comfortable with C-level communication
• Comfortable working with and managing ambiguity and uncertainty
• Proven ability to present technical solutions effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business solution topics
• Have developed domain industry or business process skills
• Demonstrated experience leading teams of architects, consultants, and developers
• Demonstrated experience driving adoption through achieving business goals and innovation
• Demonstrated experience working with a cross-functional and geographically dispersed team

Responsibilities

• Manage the end-to-end delivery of Zuora implementation engagements, ensuring that the program remains on time, within budget, and meets the customer's outcome expectations
• Manage the project plans and leading the implementations for multiple projects at a time
• Proactively manage risk prior to failure

Preferred Qualifications

• Previous experience with subscription billing and/or revenue implementation projects is a strong plus
• Experience with SaaS-based implementation is very strongly desirable
• Strong client service and/or management consulting experience
• Strong ability to manage implementation financials, recognizing the importance of both budget management and services revenue management
• Demonstrated experience managing multiple, concurrent engagements
• Technology experience or awareness in the following: ERP, CRM, accounting/revenue systems, provisioning systems
• Billing, payment and revenue systems
• Knowledge of and ability to speak to system landscapes a strong-plus
• SaaS-based subscription management systems experience a strong-plus
• SaaS-based enterprise software implementation
• Knowledge of Web Services, XML, SOAP, REST a plus
• PMI Certification is a plus

Benefits

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing