Solution Engineer

Summary

Join HCL Software's dynamic team as a BigFix and Intelligent Operations Technical Advisor in Italy and contribute to our goal of becoming the #1 software company globally. This role involves driving revenue growth for BigFix through technical pre-sales and post-sales activities. You will collaborate with clients to define technical and business needs, develop and present solutions, and ensure successful account management. The position requires strong technical skills, experience in systems administration and cybersecurity, and excellent communication abilities. HCL offers a competitive salary, remote work options, excellent learning opportunities, and a comprehensive benefits package.

Requirements

• Have three plus years of combined hands-on systems administration, endpoint operations/management, and cybersecurity knowledge
• Possess knowledge across multiple operating systems
• Have some scripting background

Responsibilities

• Attend meetings with potential Clients to determine technical and business requirements and ensuring that all necessary information is collated prior to producing a solution
• Provide technical solutions in a professional manner and to agreed timeframes
• Create and confidently deliver technical presentations internally and externally
• Deliver training on solutions and provide product support to channel partners, customers, and internal stakeholders
• Create internal design configuration documentation including network diagrams with technical explanations
• Work with Product Management and Engineering to provide feedback on issues with current products and provide input for new products
• Builds productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities
• Perform technical development for solutions as part of a design and development framework to benefit customers and internals alike
• Deploy installations and configurations as well as troubleshooting in customer environments
• Able to understand business drivers and risks involved with the customer
• Sell technical solutions to the customer with professionalism and enthusiasm
• Provide accurate and timely management information, to include - activity reports, bid reviews, project forecasts, KPI’s
• Create or deliver technical demos and enable product sellers

Preferred Qualifications

• Knowledge can be from a career in IT, Sales Engineering with a vendor - or both
• Always leaning forward, taking the initiative to create a solution where one is absent and apply creative problem solving to the benefit of the customer and HCL business

Benefits

• Remote-Work from Home
• Competitive salary
• Excellent learning opportunities and career advancement potential
• A diverse and professional company culture
• Full benefits package aligned with region of hire
• Competitive PTO