Solution Engineer

Summary

Join Domino Data Lab as a Solution Engineer and build custom solutions for customers, integrating with the Domino platform to enhance their experience. Collaborate with the Domino team to prioritize features and bugs based on customer feedback. Create reproducible artifacts to address recurring client needs, ensuring efficiency and consistency. Achieve mastery in at least two Domino components and consistently upgrade skills in cloud platforms, Kubernetes, and data science. Regularly solicit customer feedback to improve solutions and lead customer training sessions on the Domino platform. This role requires an active U.S. Secret Security Clearance and 5+ years of professional experience in technical roles, including at least 1 year in a client-facing role.

Requirements

• Security Clearance: This position requires an active U.S. Secret Security Clearance (US Citizenship required), with the ability to obtain a Top Secret / Sensitive Compartmented Information (TS/SCI) Security Clearance and program access (post start)
• A U.S. Security Clearance that has been active in the past 24 months is considered active
• 5+ years of professional experience in technical roles, with a proven track record of delivering results
• At least 1 year of experience in a client-facing consulting or solution engineering role
• Excellent interpersonal and communication skills — you’re comfortable engaging with both technical and non-technical stakeholders
• Hands-on experience working with and troubleshooting distributed computing frameworks like Spark, Hadoop, or Dask
• Strong DevOps expertise, including experience building, managing, and debugging Kubernetes clusters in production environments
• Proficiency with cloud platforms such as AWS, Azure, or GCP, as well as familiarity with their managed Kubernetes offerings (EKS, AKS, GKE)
• Solid troubleshooting skills — you’re the person people turn to when things go sideways
• Programming experience, ideally in Python or R, with the ability to write clean, maintainable code

Responsibilities

• Build custom solutions for customers that integrate with Domino to enhance the customer experience
• The solutions built should be well documented, tested, and the rest of the PS team should be enabled on the solution
• Collaborate with the larger Domino team to ensure that the customer's voice is being heard with regards to feature or bug prioritization as well as feedback on the platform
• Create reproducible artifacts that address recurring client needs, enhancing efficiency and consistency in our delivery process
• These artifacts should follow best practices, be tested in various scenarios, and have thorough documentation
• Achieve mastery in at least two specific Domino components, such as Keycloak integration, DMM, DataSources, or Environment builds
• This expertise should be demonstrated through successful project implementations, the creation of detailed guides, and readiness to provide consultation to both the team and customers
• Aim to become the recognized "go-to" expert in these components within the organization
• Dedicate time to consistently upgrade skills and knowledge
• This includes training in areas such Cloud platforms, Kubernetes and Data Science
• The newly acquired skills should not remain theoretical; they should be actively incorporated into client solutions, showcasing the ability to leverage knowledge for project outcomes
• Regularly solicit feedback from customers regarding the quality, effectiveness, and relevance of solutions delivered
• Use this feedback not only as a metric of personal success but also as a means to identify areas of improvement, ensuring that the solutions provided align perfectly with client needs and expectations
• Lead customer training sessions on Domino platform
• Ensure clarity and simplicity when explaining complex ideas, aiming for easy understanding regardless of the audience's tech background
• Measure success through improved customer proficiency and positive feedback post-training

Benefits

• Equity
• Company bonus or sales commissions/bonuses
• 401(k) plan
• Medical, dental, and vision benefits
• Wellness stipends