Solution Engineer

Summary

Join Domino Data Lab as a Solution Engineer and build custom solutions integrating with our platform to enhance customer experience. Collaborate with the team, prioritize features/bugs based on customer feedback, and create reproducible artifacts addressing recurring client needs. Achieve mastery in at least two Domino components, consistently upgrade skills, and regularly solicit customer feedback. Lead customer training sessions and ensure solutions align with client needs. This role requires 5+ years of professional experience, including client-facing consulting, strong communication skills, and experience with distributed computing frameworks, Kubernetes, and major cloud platforms. A US Secret Security Clearance is required.

Requirements

• 5+ years professional experience
• Minimum 1 year experience in a client facing consulting role
• Strong interpersonal and communication skills
• Previous experience working and troubleshooting distributed computing frameworks such as: Spark, Hadoop, Dask, etc
• Experience building, managing, and debugging Kubernetes clusters
• Hand-on troubleshooting skills
• Hands-on DevOps experience with Kubernetes
• Experience with major Cloud platforms (AWS, Azure, GCP)
• Knowledge of managed Kubernetes solutions (EKS, AKS, GKP)
• Programming experience (Python or R preferably)
• This position requires an active U.S. Secret Security Clearance (US Citizenship required), with the ability to obtain a Top Secret / Sensitive Compartmented Information (TS/SCI) Security Clearance and program access (post start). A U.S. Security Clearance that has been active in the past 24 months is considered active

Responsibilities

• Build custom solutions for customers that integrate with Domino to enhance the customer experience. The solutions built should be well documented, tested, and the rest of the PS team should be enabled on the solution
• Collaborate with the larger Domino team to ensure that the customer's voice is being heard with regards to feature or bug prioritization as well as feedback on the platform
• Create reproducible artifacts that address recurring client needs, enhancing efficiency and consistency in our delivery process. These artifacts should follow best practices, be tested in various scenarios, and have thorough documentation
• Achieve mastery in at least two specific Domino components, such as Keycloak integration, DMM, DataSources, or Environment builds. This expertise should be demonstrated through successful project implementations, the creation of detailed guides, and readiness to provide consultation to both the team and customers. Aim to become the recognized "go-to" expert in these components within the organization
• Dedicate time to consistently upgrade skills and knowledge. This includes training in areas such Cloud platforms, Kubernetes and Data Science. The newly acquired skills should not remain theoretical; they should be actively incorporated into client solutions, showcasing the ability to leverage knowledge for project outcomes
• Regularly solicit feedback from customers regarding the quality, effectiveness, and relevance of solutions delivered. Use this feedback not only as a metric of personal success but also as a means to identify areas of improvement, ensuring that the solutions provided align perfectly with client needs and expectations
• Lead customer training sessions on Domino platform. Ensure clarity and simplicity when explaining complex ideas, aiming for easy understanding regardless of the audience's tech background. Measure success through improved customer proficiency and positive feedback post-training

Benefits

• Equity
• Company bonus or sales commissions/bonuses
• 401(k) plan
• Medical, dental, and vision benefits
• Wellness stipends