Solution Engineer

Summary

Join NiCE, a global market leader, as a Solution Engineer and lead the functional and technical sales process. You will deliver product demonstrations, identify customer challenges, manage requirements, and influence clients to adopt NiCE solutions. Responsibilities include leading technical aspects of sales, assisting with proof of concepts, and collaborating with account executives. The ideal candidate possesses 5+ years of experience supporting multiple software products in sophisticated accounts, exceptional presentation skills, and a proven track record of successful deal wins. NiCE offers a fast-paced, collaborative environment with ample opportunities for growth and development.

Requirements

• 5+ years of experience supporting multiple software products (portfolio sales) and services into sophisticated accounts
• Exceptional presentation and demo capabilities
• Experience customizing and building the storyboard for demos and POC
• Demonstrated success in achieving strategic deal wins
• Ability to manage multiple, complex sales opportunities simultaneously
• Ability to communicate from C-level executives down to Agent/Front Line level employees

Responsibilities

• Deliver demonstrations that align the NiCE portfolio with the customer’s business challenges
• Identify all functional and technical challenges of assigned accounts
• Manage and interpret customer requirements and use astute questioning skills to understand, anticipate and exceed customer needs
• Influence and educate clients that NiCE’s solution will best satisfy their needs in terms of ease of use, quality, benefit, and value
• Lead in all technical aspects of the sales process
• Assist with the definition and execution of successful proof of concepts (POC), where appropriate
• Actively contribute to a team approach with account executives and overlay teams
• Able to promptly respond to functional and technical elements of RFIs/RFPs

Preferred Qualifications

• Experience/knowledge of Unified Communications, E-Comms Archiving, Capture recording for Teams, UC and Trade floors, Trade and Communications Surveillance
• Experience/knowledge selling a full suite of SaaS products
• Certifications or knowledge of cloud technologies (AWS, Azure)

Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
• As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations