Solution Engineer

Summary

Join Union, a company revolutionizing AI infrastructure, as a Sales Engineer. Contribute to the pre-sales process for a cutting-edge infrastructure product, leading discovery, demos, and solution design. Drive customer adoption by creating use cases and troubleshooting workflows. Ensure technical success of trials, connecting business value with technical outcomes. Engage with technical stakeholders, qualify opportunities, and develop best practices for Union's optimal use. Support users with trials and deployments, addressing infrastructure, platform, or code issues. Represent the product at events and demonstrate a deep technical understanding to solve customer needs. This role requires strong technical skills and pre-sales experience in a high-volume environment.

Requirements

• 5+ years of experience in a pre-sales role for a deeply technical product with a track record of owning multi-level technical sales
• Experience with data processing, machine-learning systems, MLOps and machine learning infrastructure is required
• Working knowledge by applying popular machine learning frameworks (Pytorch, Tensorflow, etc) and data processing frameworks (Spark, Flink, Beam etc) to building production grade AI pipelines
• General understanding and working knowledge of distributed systems at scale and familiarity with cloud platforms (AWS, GCP, Azure), Infrastructure as Code (Terraform, Cloudformation), Containers (Docker), Kubernetes and CI/CD systems
• Highly organized and thrive in a high-volume environment that will naturally have ambiguities and competing priorities
• Possess working knowledge of sales frameworks such as MEDDIC

Responsibilities

• Contribute to building our pre-sales motion for a deeply technical infrastructure product
• Lead discovery, demo, design and solutioning efforts with prospects by partnering with Sales, Product, Engineering and post-Sales teams
• Drive adoption of Union by leveraging hands-on experience in building demonstrable use cases, troubleshooting workflows, and showcasing platform value to prospective customers
• Own the technical success of a trial by delivering on prospects’ success criteria. Connect the dots between business value and technical outcomes
• Engage at all levels of technical stakeholders to drive technical debates and design choices with our mid-market and enterprise customers
• Contribute to the technical qualification of an opportunity through paring technical needs to key features and formulate unique selling propositions displacing competition
• Develop and advise prospects on representative demonstrable examples, reference architectures and best practices for optimal design, integration and operation of Union
• Actively support Union users with trials and production deployments by onboarding users and workflows, debugging problems related to infrastructure, platform or code in customers’ integrated end-to-end solution
• Represent the product at field events such as conferences, seminars, etc
• Dive deep into the suite of competitive and complementary technologies to better position Union during critical negotiations
• Demonstrate a deep technical understanding of our product to our end users, and use your technical expertise and depth to help solve their needs

Preferred Qualifications

• Early-stage startup experience is highly desirable
• It’s a strong plus if you have been a part of or contributed to the Flyte or Union communities
• Able to travel to conferences or customer locations with minimal restrictions and occasionally on short notice

Benefits

• Excellent medical - We pay 100% of your premiums and 90% for your dependents
• Generous dental and vision plans- We pay 90% of the premiums for you and your dependents
• Meaningful equity in the form of options – all employees are owners here
• Unlimited time off + 12 company holidays
• 401K match - Union.ai matches 100% of contributions up to the first 3%, and 50% up to 5%
• 16 weeks paid parental leave for primary and secondary caregivers
• Flexible work schedule (some restrictions apply)
• For in office employees: Lunch provided onsite and well stocked kitchen with snacks and drinks