Solution Engineering Manager

Summary

Join Pleo as the Manager of Solution Engineers in London and lead a high-performing team focused on customer needs and sales success. You will hire, coach, and develop a team of Solution Engineers, conduct product demonstrations and workshops, and collaborate with internal teams. This role requires proven experience in managing B2B SaaS teams, a strong technical background, and excellent leadership skills. Pleo offers a dynamic work environment, competitive benefits, and the opportunity to contribute to a company with a strong mission and values. The company culture emphasizes customer focus, teamwork, and continuous improvement. Pleo provides a supportive and inclusive environment.

Requirements

• Proven experience in building and managing high-performing teams in B2B SaaS companies
• Financial services experience a must
• Excellent hands on people leader, able to hire, inspire and develop an elite team
• Strong technical background with an in-depth understanding of B2B SaaS products, APIs, and relevant technologies, including configuration, integrations, and troubleshooting
• A strong team player, self-starter who thrives in a fast-paced, and high-growth start-up experience
• Experience in leading prospect and customer engagements resulting in efficient qualifications, buyer and customer satisfaction, and impeccable win rates
• Excellent people leadership skills with the ability to hire, inspire, and develop an elite team
• Outstanding organisational and project management skills
• Strong interpersonal skills
• Experience with customer success tools and CRM tools such as HubSpot, Salesforce, or Data Visualization tools like Looker, Tableau

Responsibilities

• Hire, coach, and develop a high-performing team of Solution Engineers
• Guide your team in all customer experience-related activities with a customer-obsessed mindset
• Partner with sales and customer experience leaders to support mid-market and enterprise customers
• Conduct tailored product demonstrations, presentations, and workshops to showcase the features, capabilities, and benefits of Pleo’s solutions
• Develop and deliver technical proposals, responses, trials, and Proof of Concepts (PoCs)
• Work closely with internal teams (Support, Marketing, Sales, Product, Customer Success) to align priorities and collaborate on customer needs
• Provide feedback and insights to product and engineering teams
• Provide thorough win loss analysis for higher and more efficient future wins
• Develop sales enablement resources such as technical documentation, FAQs, and competitive analysis
• Own and drive your team’s metrics, including impactful onboarding, reduced churn, and high Net Promoter Score (NPS)
• Advocate for the best customer experience, serving as the customer's advocate within Pleo

Benefits

• Your own Pleo card (no more out-of-pocket spending!)
• Lunch is on us - with catering in our London offices 🍜
• Private health insurance to ensure you’re fit in body and mind to do your best work
• We offer 25 days of holiday + your public holidays
• Option to purchase 5 additional days of holiday through a salary sacrifice
• We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far ❤️‍🩹
• Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously
• Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work 👶