Solutions Architect

Summary

Join Abnormal Security as a Solutions Architect and play a key role in pre-sales, serving as a technical expert and trusted advisor. You will assist organizations in transitioning from legacy email gateways to Abnormal Security's platform. Partner with sales teams, deliver presentations, lead migration planning, and architect solutions. Deep expertise in email systems and security technologies is required, along with excellent communication skills. Your contributions will directly impact Abnormal's success in large-scale opportunities. The ideal candidate possesses strong technical expertise, customer-facing skills, and problem-solving abilities. Compensation includes a competitive salary and benefits.

Requirements

• Possess Certifications: Microsoft Certified: Messaging Administrator, Google Workspace Administrator, CISSP, GIAC, or similar
• Have Familiarity with advanced email security technologies, such as Email Authentication, Sandboxing, Machine Learning, and Behavioral Analysis
• Have Experience in SEG replacement projects or equivalent migrations to API-based email security solutions
• Possess Knowledge of regulatory and compliance requirements (e.g., GDPR, HIPAA) relevant to email security

Responsibilities

• Partner with sales teams to provide deep subject matter expertise (SME) on email security architectures, technologies and infrastructures
• Build trusted relationships with customers’ technical staff and leadership to identify pain points and align solutions with business goals
• Lead technical workshops, solution presentations, and roadmap discussions to drive buy-in and support for SEG displacement initiatives
• Architect complex, tailored solutions that address customer requirements and ensure seamless migrations to Abnormal Security
• Guide customers through the migration process, including evaluating their current SEG setup, identifying gaps, and creating comprehensive transition plans
• Act as a technical lead for SEG replacement projects, troubleshooting challenges, and ensuring a seamless transition to Abnormal’s platform
• Educate customers on the advantages of API-based email security and provide expert recommendations on best practices for adoption
• Serve as a conduit between the field (sales, customers) and R&D/Product teams to provide actionable insights on customer needs, technical challenges, and feature requests
• Collaborate with Product Management to prioritize roadmap features based on customer feedback, opportunity size, and strategic importance
• Stay informed about industry trends, competitive products, and customer challenges to position Abnormal Security effectively
• Develop and deliver training sessions and technical content to upskill sales engineers and enhance their ability to handle complex customer scenarios
• Create repeatable and consumable technical assets, such as blog posts, videos, and presentations, that showcase your expertise and support the broader team
• Represent Abnormal Security at industry conferences, webinars, and customer events to share thought leadership and deepen relationships

Preferred Qualifications

• Deep understanding of email systems: Microsoft 365, Google Workspace, and Exchange on-premises
• Strong knowledge of Secure Email Gateways (Proofpoint, Mimecast, Barracuda) and API and Transport Rule-based vendors
• Expertise in email security protocols and standards, such as SPF, DKIM, DMARC, encryption, spam scanning, sandboxing and emulation
• Proven ability to earn “trusted advisor” status with large and strategic customers
• Exceptional presentation and communication skills with the ability to explain technical concepts to non-technical stakeholders
• Demonstrated experience in architecting solutions for enterprise customers during pre-sales engagements
• Strong troubleshooting and problem-solving skills in high-pressure, customer-facing scenarios
• Ability to prioritize and manage multiple opportunities simultaneously while delivering consistent results

Benefits

• Bonus
• Restricted stock units (RSUs)
• Benefits