Solutions Architect

Summary

Join Lumos, a fast-growing startup revolutionizing app and access management, as a Solutions Architect. You will play a crucial role in ensuring customer success by driving product implementation, providing technical support, and optimizing solutions. This involves collaborating with cross-functional teams, creating project plans, conducting training, and identifying process improvements. You will leverage your expertise in the identity or cybersecurity industry to guide customers and contribute to Lumos's technical go-to-market strategy. The role requires 4+ years of post-sales experience in a B2B SaaS company and a proven track record of managing enterprise customer onboarding. Lumos offers a remote work culture, competitive salary, and comprehensive benefits.

Requirements

• 4+ years of experience in a post-sales role within a B2B SaaS company
• Experience working in the identity or cybersecurity industry
• Demonstrated success managing the post-sales process for Enterprise customers
• Desire to work in a start-up environment where resources are still being built out or refined

Responsibilities

• Assist our customers in implementing the products they purchase, confirming solution design, addressing inquiries, troubleshooting issues, and providing expert guidance on product features and best practices
• Create project plans aligned with the onboarding package purchased by the customer. Define the timeline, agenda for working sessions, and responsibilities for both Lumos and the customer to create clarity so these projects run efficiently
• Communicate regularly with internal and external stakeholders, raising project status, potential & confirmed blockers, and mitigation paths to ensure the project continues unhindered
• Work closely with Customer Success Managers to conduct customer training sessions and workshops to ensure they fully understand and can effectively utilize our products. Serve as a trusted advisor who helps navigate blockers to adoption
• Identify critical bottlenecks and help streamline the onboarding process. Build processes and documentation that allow customers to accelerate their time to value. Partner with our product and engineering teams to identify where we have room for automation
• Serve as a subject matter expert on the market Lumos is a part of and use cases it supports. Report internally on market trends, customer success stories, and common issues

Benefits

• Remote work culture (+/-4 hours Pacific Time)
• Medical, Vision, & Dental coverage covered by Lumos
• Company and team bonding trips throughout the year fully covered by Lumos
• Optimal WFH setup to set you up for success
• Unlimited PTO, with minimum time off to make sure you are rested and able to be at your best
• Up to (4) months off for both the Birthing & Non-birthing parent
• Wellness stipend to keep you awesome and healthy
• 401k matching plan