Solutions Architect

Summary

Join Wrike as a self-motivated Solutions Architect and help customers realize the business value of the Wrike platform. You will work directly with clients, providing software architecture expertise, security best practices, and development and operations support. This role involves leading complex engagements, translating business requirements into workable solutions, and collaborating with internal and external partners. You will also contribute to best practice creation, influence the product roadmap, and act as a project manager for large-scale engagements. Success in this position requires a Bachelor's degree, 8+ years of relevant experience, strong communication skills, and proven experience in integrating multi-vendor IT systems. Wrike offers a comprehensive benefits package, including medical, dental, vision, life insurance, 401k matching, paid time off, and parental leave.

Requirements

• Bachelor’s degree in Computer science/Math or Engineering
• 8+ years of professional experience in a customer facing environment, ideally with organizations adopting new software solutions and technologies
• Strong Understand of Digital Transformation programs within large organizations
• General Programming Experience (i.e. Ruby, Python, etc)
• Outstanding verbal and written communication skills
• Proven experience in presentation skills to all levels of an organization, with the ability to present complex ideas in an engaging way, or dive into the technical detail as needed
• Proven experience in integrating multi-vendor IT systems and using APIs etc
• Excellent understanding of standard business process and organizational structure
• Project management experience, working with any known methodology and more importantly, being able to scope, manage and deliver on a plan no matter how simple or complex
• Experience in managing change within organizations that are adopting new technology
• Proven ability to coach and mentor junior colleagues
• Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathic, shows tact and poise under pressure when dealing with difficult interpersonal situations, and a high degree of patience

Responsibilities

• Lead the most complex professional services engagements for Wrike customers
• Work with both internal and external partners translating the customers' business requirements into workable solutions with Wrike as an integral part of the end-to-end workstream
• Work with customers to generate reference stories, and lead best practice creation
• Collaborate with Wrike’s Product and other teams to identify short-term solutions to issues/requests and influence Wrike's product roadmap
• Collaborate with Sales, Sales Engineering, and Customer Success to ensure smooth handoffs before and after onboarding
• Act as Project Manager for large-scale engagements, maintaining timelines, delegating to both internal and client resources to ensure on-time delivery of deployment milestones, training, and launch
• Scope strategic Professional Services engagements and assisting the sales team in positioning the value of those services
• Design and implement API integrations between Wrike and other solutions, such as BI, ERP, CRM, DAM, ITSM solutions etc
• Brainstorm and coach customers on KPIs and analytics needs to help measure business performance
• Act as a coach/mentor for team members in the organization
• Self-educate on work management methodologies, productivity hacks, and share that knowledge with the rest of the team

Preferred Qualifications

• Hands on experience with one or more EA frameworks like TOGAF, Zachman or similar
• Programming experience in Ruby
• Experience of Marketing and creative team’ process
• Experience with ITIL, IT4IT, Cobit
• Excellence in foreign languages

Benefits

• Medical, Dental, and Employer-Paid Vision Insurance
• Life Insurance, Employer- Paid ST and LT Disability
• 401K with employer match, FSA/HSA Benefits, and Legal Plan
• Employee Assistance Program (EAP)
• 11 Paid Holidays, 1 Floating Holiday, 20 Days of PTO
• 16 Hours of Volunteer Paid Time Off
• Parental Leave: 18 weeks for birth mothers, 4 weeks for non-birth parents
• Hybrid work mode