Solutions Consultant

Summary

Join ServiceNow's presales team as an Employee Experience/Workplace Solution Consultant and significantly contribute to our success. You will develop sales strategies, identify customer needs, and craft compelling value propositions. This role demands strong communication, quick learning, and a proactive approach. You will lead strategy formulation, create persuasive presentations, and develop sales enablement programs. Furthermore, you will act as a domain and solution expert, collaborating with product teams, and staying updated on industry trends. The position requires significant experience in IWMS and workplace solutions, along with proven pre-sales skills and the ability to communicate effectively with both business and technical stakeholders.

Requirements

• A complete and thorough understanding of the needs and challenges facing today’s real estate, facilities, and workplace organizations
• 7+ years of Solution Consulting experience working with Integrated Workplace Management Systems (IWMS), workspace, and facilities management solutions or comparable experience working with the ServiceNow Platform
• 5+ years working with Integrated Workplace Management Systems (IWMS), workspace, and facilities management solutions - SaaS experience is preferable
• Proven pre-sales skills: excellent communication skills in speaking to relevant value in a way that’s compelling and memorable
• Passionate about evangelizing our capabilities across internal communication platforms
• Ability to establish credibility with executives, business decision makers, and technical influencers
• Self-starter; ability to effectively complete tasks and projects with minimal supervision
• Proficiency with the ServiceNow Platform or prior and current technical expertise in web technology and the ability to learn new technology
• Experience working collaboratively with product management, product marketing and product development
• Ability to effectively communicate the ServiceNow value proposition and key differentiators to prospects
• A high degree of passion, energy, drive and willingness to travel frequently (approximately 40% regional travel)
• Flexible with creative problem-solving skills

Responsibilities

• Lead from the front by formulating strategies and approaches to establish credibility for ServiceNow’s Workplace Service Delivery solution
• Create compelling, credibility, and persuasive conversations that elevate our technology in the marketplace
• Help develop programs that enable our sales colleagues to communicate the value of Workplace Service Delivery on the ServiceNow platform
• Establish yourself as both a domain and solution expert in the eyes your audiences
• Be willing to broaden your expertise as we continue to develop solutions for facilities
• Work with Product Management and Development team members to enhance ServiceNow products with new features that anticipate customer needs
• Share best practices and known solutions with colleagues to enhance the quality and efficiency of other team members
• Stay current on competitive analyses and trends impacting the workspace
• Communicate with both business and technical decision makers
• Supporting Marketing events – user conferences, trade shows, analyst demonstrations, webinars, etc

Preferred Qualifications

SaaS experience

Benefits

Work Personas (flexible, remote, or required in office)