Solutions Engineer

Summary

The job involves working as a Solutions Engineer for a SaaS company, providing technical support during the sales cycle, delivering product demos, collecting requirements, and collaborating with internal teams. The role requires several years of solutions engineering experience in a similar role, understanding of computer science principles, technical background, and familiarity with frontend JavaScript, backend Node, webhooks, APIs, and other logical programming concepts.

Requirements

• Several years of solutions engineering experience in a similar role in SaaS; bonus points if you’ve been an early hire and even better if it's in the commerce SaaS or iPaaS
• Baseline understanding of computer science principles and ability to build logical workflows, and work through requests related to third party APIs, technical edge case and error handling, etc
• Technical background & ability to understand nuances of webhooks, APIs, and other logical programming concepts is a must
• Basic experience with frontend JavaScript and backend Node. Familiarity with how to implement and debug SDKs and experience using automation tools

Responsibilities

• Deliver advanced product demos and highlight the massive potential that companies can unlock with Alloy Embedded
• Collect requirements for proof of concept, and collaborate with other teams internally to deliver the project and assist sales with closing the deal
• Provide technical and engineering support, troubleshooting guidance, and help customers understand how best to utilize all of Alloy’s features
• Dive into the API docs of 3rd party apps in order to diagnose issues, scope out workflows, create tickets and help develop solutions or work with the engineering team
• Act as a liaison between the customer, Product, Sales, Customer Success, Solutions and our Engineering teams to help conceive and build new product ideas and help with feature development

Preferred Qualifications

Experience in the commerce SaaS or iPaaS industry is a bonus